Vetsource.comReviews of vetsource.com

I ordered two boxes of Heartguard from Vetsource three months ago. I received nothing. Then two months ago I emailed about my order and they asked me for time to investigate the problem. I still haven't received my heartguard and will be contacting PayPal for a refund. BE CAREFUL WITH THESE PEOPLE.

I received an order from vet source, they say it's on auto ship from a vet that has been out of my area for over a year, and was placed thru a store that doesn't have a vet clinic in it. I was never notified it was being shipped like every other reputable auto ship does so you have a chance to cancel or delay. There is no way on their website to manage your account, so I have to take their word that they cancelled it. However they refuse to let me return it, I never opened the package, and will not issue a refund. Guess I will have to try to see if my bank will somehow cancel the $350 payment. Not too happy right now!

One month’s worth of a medication was ordered by my vet and Rx sent to VetSource. They set it up for a monthly delivery without an order. They billed me $70 the following month. I immediately called to notify them that this was not and ongoing medication and there was no order to renew it. They told me there were no refunds. I refused the delivery and it was returned. They never refunded the $70. What they did is illegal. Medications can’t be renewed without an DVM order. I will never do business with this unethical illegal business again and I recommend no one else does either.

I would avoid this service at all costs. Shipping and customer service are terrible. When you order prescription dog food - extremely expensive dog food mind you - it is because your pet has a medical issue. One week later and my order still says " in fulfillment ". I chatted with a customer service agent today and the tone was kind of it is what it is.

I have been waiting 10 days and it is still “processing” what a joke….they give you an estimated delivery date…yeah we’re past that! Now my dog is out of medicine, thanks for the “convenient” service!

Terrible customer service. Unable to cancel order online. Sent email to cancel. Got notified of shipment. Called and was told that now that they shipped. They can’t cancel. Will NEVER use again.

I placed an order for my dogs pain medication when she had a decent amount left. Needless to say, she went days without pain pills and we are still waiting for delivery…. Never again!!

I changed my address in their system via the app. They still mailed my dog’s medicine to the old address. They refuse to resend me the meds I need these week without me paying another additional $375, nor will they credit me the $375 I spent on medicine I never received. I’ve never dealt with a company who won’t take responsibility for their errors and expect their customers to just eat $375. So now I will be forced to shell out another $375 with a different company like Chewy who respects and takes care of their customers and their pets. Either way my pets needed their meds this week and now they will be without and it will cause additional medical harm to them. I absolutely would NOT use this company.