Vetsource.comReviews of vetsource.com

Will not let you cancel. Even if your pet dies. They have excuse after excuse why you cannot cancel. Do not give them your credit card. Real nightmare.

.i usually don't fall for bait and switch, but it was the first time I had used this company. They mailed me a coupon for a 30% discount, so I ordered two prescriptions from them. They charged me full price. I called several times, and each time they assured me they would post a credit to my account. I never got the 30% discount.

placed order only received a portion. Called customer service - regardless of problem they tell you that have to go to website. Like a broken record. Worse customer service every. Acted like it was an inconvenience.

Misleading and deceptive posted prices. AutoShip price for product is shown as being less money than single purchase price. I was charged the single purchase price for my AutoShip and called to ask why - Customer Service says that the discount is only on your first AutoShip order, yet the product page shows AutoShip at a lower price, and even their AutoShip Cancellation page states that AutoShip pricing is lower. All other companies offer lower pricing for AutoShip, but Vet Source posts one thing and does another. Classic bait and switch.

A mistake was made in my street name so my order was returned to Vetsource. When I called customer service made the correction to my street name that was off by one letter. I assume I should be upset that USPS couldn’t figure out the error but customer service at Vetsource was rude and didn’t offer any solutions such as returning the box when they receive it! I was told I’d have to reorder and repay for a $58 item. When I tried to chat with them my chat was cut off. I will never use this company again!

Worst RX fulfillment Vet company on the planet!!! takes them 2 wks. to send out 8.5 lb. bag of WD hills diabetic food for my newly diabetic cat!!! IN the meantime I have had to go to a vet I have NEVER been to, to buy an 8.5 lb. bag while I wait!!! I live on SS and cannot shell out $110 to Vetsource 1 day and a few days later shell out another $61 for this WD food!!! That is taking 2 wks. to deliver to me. I ordered at the same time a case of Royal Canin canned glycosource food. I was told if my cat didn't like it, and he DID NOT, I could easily get a refund. Well, it doesn't work like that, just got off the phone with Casey a supervisor and he tells me that since my WD Hills STILL HAS NOT SHIPPED, they cannot START THE process of refunding my Royal Canin canned food $61 purchase!!! That he has called the warehouse to find out what the delay is, and he has no information for me and will NOT until the end of the week!!! CALL CHEWY DO NOT USE THIS TERRIBLE FULLFILLMENT COMPANY!!!