Vetsource.comReviews of vetsource.com

My dogs need a prescription diet for 7 years I’ve needed this service of food So many problems with delivery Calling 2 or 3 times about 1 order Customer service does not help at all!!!

The address was entered wrong so it was sent back but the refused to resend it or issue a refund.

I guess they charge you for auto ship even if you cancel it and refuse to give you a refund for prescription medications that my dog doesn’t even need!

The company fraudulently charged my credit card. When I asked for a receipt of this transaction, the uneducated service rep told me that the shipping update was my receipt. He couldn’t produce my transaction receipt. He further told me that I’m on auto delivery. I never signed up for that nor have I ever done business with them! He couldn’t care less of my issue and couldn’t get me off the phone any faster. Do NOT purchase from them!

I would not even give 1 star if I didn’t have to! Order was placed during a promo for initiating a new auto ship order. Order required a written prescription to be mailed to the company. It took a few days to receive the written prescription from my vets office. They cancelled the order after 7 days. There was no warning of it being cancelled in a certain amount of time on my receipt email whatsoever.even if I had received and mailed the written prescription the next day.. odds are they wouldn’t have received them in time anyway. When called to inquire.. I was told the order was cancelled after 7 days and that the only thing they could do was cancel my auto ship going forward. I said that’s really disappointing regarding missing out on the discount and the only response I got was, “Yea we are no longer running the promo.” Not even a sorry. Will NEVER attempt to use this company again!

It took four months for Vetsource to finally get my dog's food in stock. This company has a no cancellation, no return policy, so beware of using this company or setting up an autoship. Their customer service representatives are not helpful. I will only be using Chewy in the future for its generous and flexible return policy.

Placed order after hours on 2/27, pet died on morning of 2/28 called that afternoon. Customer service stated there was no way to cancel order. Order had not shipped, no returns, and I just recieved email order shipped today. 5 days after I called to cancel. VERY TERRIBLE COMPANY!

I had placed an order for prescription dog food on 1/7. I got a message on 1/9 saying that a label was created but then did not get any updates from there. After a few days I checked the tracking status and saw that it still said label created. Since I was low on my dogs food I reached out to their customer service to see if there was anything they could see or do. They said they could see that it left the warehouse on the 9th (even though it was never scanned by FedEx) and I would have to check back in 6 business days. In that time frame I ran out of food and had to go to the vet to by more to hold us over which is more expensive than ordering it. I called customer service today and they mentioned that since yesterday was a holiday they still couldn’t do anything and that I would have to wait a few more days to see if the food that is still not scanned in shows up. Not once during these two calls did someone offer a solution to help me get the product that I was order. I was pretty much told I was out of luck and I had to wait even though the issue is not on my end. No one apologized for the delay, offered to get another order placed to replace the missing bag or expedite a new bag because of the mix up. I would have happily payed for two bags if the second one arrived but due to the lack of quality customer service I will no longer be buying from VetSource. The supposed “ease” of being able to order online and have it shipped to be is outweighed by the negative customer service.