Vetsource.comReviews of vetsource.com

Long story... I tried to order 6 month supplies of Simparica Trio for all 5 of my dogs at a cost of $1053 in February. My current vet had not yet seen all of my dogs for an office visit so they would not approve the prescription for all 5 pets. I decided to get all 5 scripts approved by my prevoius vet since they could. I canceled the order with Vetsource. 6 months later Vetsource charges my bank account $1053 for the auto-refill of an order they never even filled. They sent NO email notification of this upcoming order, they just charged me without my approval! Vetsource "claims" my email address was wrong. Funny how they emailed me in February at the right email but not in August when they were about to ship & charge me for the unauthorized order. I am not a wealthy person & I feed & care for 5 large rescue dogs so money is tight. Now I am supposed to wait 5-7 days to get my money back. Tell that to my power bill, my grocery bill, my mortgage! AVOID this place at all costs!!!

They ended up shipping my dogs medication to another one of their clients with my personal information. And then shipped someone's cat medication to me with that owners personal information in the package. Ended up reporting them to the DEA. When I called, the didn't seem to care what happen and said "we can cancel the order and re-order it for you" and that's all they were willing to do.

Ordered on July 13th. Paid on July 13th, they gladly took our money. Website stated 4-6 days. Order was approved by the vet on the same day, 7/13. Took 10 days to get my dogs meds shipped. Had to call twice, being on hold and cut off numerous times. Was told 5 days ago it was shipping overnight, they apologized for the issue and should have it by Monday or Tuesday. Tuesday came had to call again, getting cut off again. Hours on the phone talked to two different people who once again stated they have contacted the manager again and finally tonight the order shipped. Will not use them again. Hope it comes tomorrow as we will be away for a week and my dog will be in care, last minute anxiety not needed before our vacation. Not good if the meds are stuck outdoors in the sun in 100 degree weather for a week. Not happy and pretty stressed out!! Do not recommend. They don’t have their company together.

SHADY business practices! The price they show for pet food is less if you sign up for Auto-ship, but they don’t tell you that it’s a ‘promotion’ only valid for the first shipment. There is no indication that this is the case and pricing isn’t labeled as a ‘promotion’ so there is no reason to look at hidden print under ‘promotions’ tab, where the limitation is outlined. I guarantee that thousands of people have encountered this and they have opened themselves up for a large class action lawsuit.

Terrible. The vet I used went to them. I signed up, made order for prescription food. DID NOT CHECK AUTO REFILL, A month or so later I checked my online checking account and saw they debited $66 for sending another bag of prescription food. This all happened over the weekend. Called first thing Monday morning customer rep said they could not stop it. I DID NOT CHECK AUTO. Also, the discount they offered on the first order was not correct. BE AWARE OF THEIR SERVICE. Wish I could give them a rating of "0"

They hate customers... the website ALWAYS has some sort of issue, chat support is an absolute JOKE. Another great idea ruined by the zombie business approach.

Awful service, nearly a month to deliver, and deceptive advertising. I decided to write this review after my second awful experience with Vetsource. My first order took nearly a month to receive; I receive my orders from other places within a week! Then I received a promotional email for discount on tick, flea and heartworm medications. When I tried to order no discount applied. When I called they said that the discount is only applicable for autoship. I brought it to their attention that their promotion says nothing of the sort. After reviewing the email with me they acknowledged that their email is erroneous but still would not apply the discount. Their are more online store for ped medications than you can shake a stick at and I don't need their awful service, lengthy times to deliver my order, and deceptive advertising!!

I ordered heartworm medication for my pup which is normally shipped in the manufacturer’s sealed, unopened box. I ordered it through my vet’s website and my address was incorrect in their system (everything was correct with the exception that my street address is xxx xxx Drive and they had omitted one of the xxx). I started looking for the shipment and when I hadn’t received it, I went to their website to track it. The tracking said insufficient address so I called the carrier and they said Vetsource would have to call them. I emailed them to let them know what was going on and never heard back from them. I called them and was told that they couldn’t do anything about it. I asked if they would please just reship it or refund me and reorder it for me. They said they couldn’t do either and that I would just have to place a new order and pay for it again ($200+). What a scam!!!