Vetsource.comReviews of vetsource.com

Used them one time, service was 'adequate.' Have repeatedly asked them to stop spamming me but they do not comply. Not a place you want to do business with.

Save yourself the aggravation of dealing with these people. Every customer service number they supply disconnects and so do the online chat folks. When they can’t give you a reason or an answer they disconnect from the chat. The customer service People are incompetent. Can someone tell me why I would need to give them another prescription from my vet when I have 5 refills left. I’m done with this aggravation. I’ve tried numerous times over the last two months to contact them, the result is the same.

Vetsource processed an order on an urgent medicine for our cat while we were at the vet office. They took full payment and got approval from the vet that day. The next day going into a weekend when options of getting a different prescription were limited they sent an email canceling the order due to their lack of stock. They offered zero solutions for getting this ordered and just told me to call my vet back and get a new prescription of something they did have. 1) How do they not know they are out of stock when you place the order? 2) Urgent med requirement that they refused to fill but took payment, said they will not return payment for 10 business days (2 weeks) and said it is the vet's problem to solve not theirs. 3) The canceled after the vet was closed for the weekend and we cannot wait addition 2 days to get the vet to represcribe somewhere else. Now I am left taking the cat to an emergency vet (100 dollar fee to show up) and get that doc to fill the exact same prescription (hopefully they won't use this whack company to fill the order) pay another 75 bucks for that prescription. 4) Alternatively I can get the prescription filled at a human pharmacy but it will be a pill and the cat really struggles with pills, that's why we went to the vet to get a vet prescription of liquid format. Prior to this instance, the same cat needed a different prescription that was a controlled substance. The pharmacy did not indicate in any communications that this would require a signature for delivery. So my wife and I went to work on a friday. When the package arrived it was returned bc we weren't available to sign for it. I could have stayed home and worked from home that day had they indicated I needed to be present to sign for it. Again, it happened going into a weekend and we had not other options than to go back to the emergency vet on a saturday pay the exam fee and get the prescription filled there. Vetsource is a joke of a company with terrible customer service and even worse standard operating procedures. They take your money before they determine they don't have the product then expect you to wait for them to give you that money back. This company is awful, use anyone else. I will be changing vets in fact because they insist on using Vetsource and I will no longer put up with their bs.

Our dog's medicine (which should be stored at 86 degrees F or below) was not delivered to our home as advertised, but left in a cluster mailbox. We did not receive a delivery notice from Vetsource until nearly 4 hours after the medicine was delivered. In Phoenix, this means the medicine was baking in 106-plus degree heat all that time, and the metal mailbox (which is unshaded and located in direct sunlight) was like an oven when we picked up the medicine. Vetsource said we could not prove the medicine was damaged and refused to give us a refund. Our dog's medicine is costly, about $115 for a 30-day supply and they couldn't care less! If you care about your pets, stay away from this company!

My vet places orders for my pet's medication from several sources; most recently from Vetsource. What a nightmare. I have autofill on medication for her arthritis and the fulfillment was on 8/19. I received an email on 8/23, indicating that the medication had been delivered. I rushed to my mailbox because my pet had already been without her medication for a couple of days. She wasn't going to die or anything, but still. There was no package. I checked several times. This morning, 8/24, I contacted customer service and was connected to Chloe, who could not have been more unhelpful. To boot, she said that they sometimes say that an item was delivered 1-2 days before actual delivery. WHAT?!! I relayed that my dog was out of her medication and she was very matter of fact and said that she could patch me through to a vet technician who would determine whether my dog needed the medication sooner? Again, WHAT?! And she finished by saying that their process of saying delivery had happened without it actually having happened was the carriers fault and not Vetsource. Talk about not taking responsibility. Stay CLEAR!

I ordered the wrong product and they don't accept returns. I understand this is their policy so the low review reflects their return policy. I am not stuck with a product I can not use.

They sent me a dog medicine I didn’t order and would not return it or replace it for the right one. I will never use them again.

I have a kitty that has small cell lymphoma. He was put on a special diet of science diet prescription food. I ordered it from Pet Supplies Plus who used Vetsource for prescriptions. I ordered the food. My cat refused to eat it. I went on their website and cancelled the next order. I donated all but one can to my local shelter. It was 97.00. I then saw on my bank statement that I got charged and another order was sent. I disputed the charge. I contacted Vetsource. Not only were they not apologetic, they said I was no longer allowed to buy from them and my account was closed. I said all I want to do is send the food back. Where do I send this food back? They would not respond. So then I donated the next 97.00 worth of prescription food. Today I saw a reversal of payment and a charge for Vetsource on my bank account. Thanks for the care Vetsource. I have a sick animal and it cost a lot to have a sick animal and I had the worst customer service ever. DO NOT Use VETSOURCE!