VerticalResponseReviews of verticalresponse.com

Started out using VR free when our organization was smaller. Everything worked perfectly. When we crossed the pay threshold, we kept using VR because it is so easy and reliable - and economical.

All emails are sent ONLY by request. Numerous recipients never receive then. My personal email is a gmail address and suddenly the newsletter started going into junk mail. Numerous verified addresses by 2 services bounce but go through when sent from directly from the newsletter address email.

I love the instant availability of resending to non opens. The website could be improved however, hence the 4 stars. I'd like to give 4.7 stars really.

As shown below, your site clearly stated that I had a 60 day trial, with no credit card required. Well, I was IMMEDIATELY charged $200 twice for before the 30 day was up and told that "no refunds could be made" but they would put out 2 newsletters for me. The 1st newsletter netted me no results, and wishing I had never had any contact with VR. We'll see if anyone at VR cares enough to contact me or do anything about this situation. Jon 602 708 1811 PS, Unfortunately VR doesn't allow screen shots of the home page that clearly states what the terms are.

I wish there were more templates to choose from. I'm an embroider and there are no craft like templates to choose from and some that I would like to change your picture won't change. You need to get a better variety of pic/templates

About medium in terms of ease of use. I don’t have much to compare it to, but it has some nice features like being able to schedule future mail and track response.

I have been a customer of Vertical Response for 7 years now and have really enjoyed the service. The only challenge I have now is the transition of the format. I am always open to change, however the site is no longer user friendly and very confusing. Since the transitional change on the site, I am still trying to maneuver my way around the site and yet to understand the changes. I am still at 50% of understanding the new site. I have contacted customer service 3 times since the change, every one was very kind, but limited to helping me on this new site. They made attempts to help but I find myself still struggling to understand it. The email I received said I had to change to the new format only to find out that I did not have to make this adjustment until a later date and then I ended up upgrading from the original plan because I thought I had to do this in order to make the transition because there was no clarity during the transition. I am still a customer and have no intentions of canceling, but there was a point where I was just going to cancel because the site was too complex and perplexing. Overall the rates and marketing services beats out many of the other companies with similar formats, I just have to keep working on the kinks and try to figure the the new site out.

Have used Vertical Response for about 10 years. The platform is very robust and has a lot of features not available from other companies. Their employees there are very friendly and helpful whenever we have had any issues. We have some deliverability problems with certain email addresses (like gmail for example), but the Reps at Vertical Response are always eager to help out and troubleshoot problems when they occur. Would recommend them.