Lewis T.
Great company...... to be continued...
Ok, so I've had Verti for a year now and I've never had an issue. So, I'm 49 years old, never, ever been in an accident, until last night (some guy slammed on his brakes and came to a complete stop on completely dark highway, didn't have time to swerve out if the way). I tried calling last night (1:10am) to file a claim, no answer. Called this morning, got an operator who took my information, gave me a reference number and was told that someone would be in touch with me on Monday. Couldn't get anyone to authorize a rental, tell me about deductibles or anything. It's the Christmas shopping rush and I'm stuck until Monday. I still have faith in Verti, still think its an amazing company but this is one thing that I think they probably need to look into some changes, as far as filling a claim and things of the sort. I'll comment again once i hear from them on Monday to let everyone know how that process goes.
Response from Verti Insurance (USA)Dec 23, 2019
Hi Lewis, thanks for taking the time to leave a review. We got word that our claims department reached out and spoke with you in regards to the issues you've experienced. Please let us know if you need anymore help! Thanks again!