Vertex LabsReviews of vertexpeptideslab.org

Response from Vertex LabsAug 13, 2026

Hi DK, We’re sorry to hear that you were dissatisfied with your experience. Our customer service team responded to your concerns and provided clarification, including screenshots from the product page showing the form in which the product is supplied. We also offered to send the additional bacteriostatic water completely free of charge as a courtesy, but that option was declined in favor of a full refund request. Since the correct product was delivered as described and was not damaged or defective, the order did not qualify for a full refund under our posted refund policy. We always aim to respond promptly and provide reasonable solutions whenever a customer has a concern, and our offer to assist remains open. — Vertex Labs Customer Service