VertaforeReviews of vertafore.com

This is the worst company I have had the displeasure of dealing with in a long time!! They had me set up an account (free account), and then charged me over $200 for a service I never used. I couldn't even print my license from their website because it wouldn't connect. There is absolutely no customer service through email or by phone. I just want my account cancelled. There is no way to do that on their website either! So disgusted!

Personal information belonging to 25 million Texans from the Texas DPS was compromised due to Vertafore's greed and incompetence.

Total garbage. This is not a tech company. It is an acquisition company. They buy companies, integrate them into their suite of products and never look at them again. Something that they bought in 2011 still has the functionality of something made in 2011. On top of that there's this insane convoluted password system. Where you can have individual passwords for products or a single sign on password to log into multiple products. But you have to talk to Bill down the block who will give you a keycard to a parking garage where the attendant will inform you where they hide your passwords. I can confidently say that Vertafore was designed as one of the circles of hell and that the Gods are playing an elaborate trick on us, by talking us into using their products. Have mercy on whoever signs a contract with them next.

Vertafore is terrible. Their product does not work as they said. We signed a contract with them under the assumption of having a product that works as they described. It doesn't. Then they talk to you about your "contract" but they do not offer a good product at all. Their customer service is terrible. I will be letting everyone I know in this business to NOT use this company ever again!

Not an honest company in my opinion. Cost us money and time dealing with their sales tactics.

Our agency has been using Vertafores products for roughly 20 years. While their products have met our needs, the billing practices regarding the fine print and the lack of explanation are VERY shady. After renewing our contract for five years in 2019, we added an employee to the AMS360 user pool, a few months later we lost a user and subsequently asked for the user to be removed - after initially removing the user for a brief period, it was inexplicably added back without notice. The rationale was that the contract we signed only allows us to add users under their licensing "metric" NOT REMOVE THEM. Prior to this contract renewal, they were generally easy to work with - once they had the signed contract it basically a big FU. Just know that the contract basically locks you into them having you by the short and curlie wherein they literally don't care about anything but charging your credit card. After two decades, a penny wise and pound foolish decision by their billing department will force our hand at finding a customer focused vendor for agency management. Good product, terrible service.

We have been a customer from Agena, AMS360, AFW and now core. While their product has been fine, their shady dealings with billing are very troublesome. Last year, we tried to get them to cancel the PL rater, which is not accurate, for 3 months. We finally got their attention when we told them we were leaving. They gave us a bill credit for the months they continued to charge us. At the same time, we negotiated a new contract with them. In January, 2020, we received a billed for an extra $ 1800 for a rater. We called to inquire and were told we have the CL rater and have never used no known we had it. Called and talked to CL rater c/s and she noted that we had not had a update in 5 years and transferred us to our sales rep/ Ian. He immediately handed it off to Kelly. We did not hear from them for a couple weeks. They informed us that since we had paid(ACH) it was a contract and we were stuck. We would get the invoice after we paid already. However, they were sending the invoice to the wrong email that we had corrected to a new address 4 years ago.(We have proof). We also sent them our contract from last year that stated all services for $ 1850 per month, no cl rater listed anywhere. We persisted that they owed us 5 years of back money or show us a contract we signed for that service. They can't provide us the contract, as it is evident we never had one. We are continuing to work with them. They have finally canceled the service, and are giving us 2019 $ back via a credit. However, I've demanded to be taken off of ACH and want a statement in writing and a bill showing the credits being applied. So, my two cents. While they have a decent product and adequate technical support, their sales and accounting teams are very shady. Watch your bill; every month, they will add items and feed you weren't aware of. They will put a service on you without asking. The salesman will call and try to "sale a salesman" like we are a fool. We will be changing when our current contract is up.

COMPANY IS INTERESTED IN BUILDING SALES AND SELLING VERY POOR CUSTOMER SERVICE. I WOULD HAVE GIVEN 0 STARS HOWEVER NO OPTION.WE WILL TAKE THEIR PERFORMANCE AND SUPPLY TO AS MANY INSURANCE COMPANIES AS POSSIBE