VertaforeReviews of vertafore.com

As a an account administrator and President of our group of agencies, I have been dealing with Vertafore for well over a year on billing issues. These simple issues should be able to be resolved in an amicable manner and Vertafore should be able to correct their mistakes, but they don't. Instead they refer from one person to another until at some point in time, they simply reply to you that they have reviewed the matter and their case is closed!. Note, not resolved, just closed. I have spent well over 70 hours working on getting billing issues and sub agencies either added or removed from our account, and it always turns into a nightmare. I even sent an e-mail to the president of the company, but never received a reply. Normal company response would be a reply, but not Vertafore. Who knows maybe their really isn't a president!. Worst Customer Service Ever!!!

I've had nothing but bad experiences with this company. Worst service in the industry. As an agency owner, I dread to call them and they never return calls. Out of the 20 other companies I work with they are the bottom.

This company stinks. Do not sign up with them. Customer service sucks. I think they operate out of a basement. Cyril Ramadar Broker

The common thread with this company is the customer comes last. Dead last. Typical big business. Money. lies, deception, greed. Do not even call this company!! Buyer Beware!!! Roger Henry 256-381-0110

I've been complaining to Vertafore concerning the inability of their management system to send/receive emails for over a year. Vertafore has repeatedly assured me my agency is one of a few that is struggling with their system. Today I spoke with Levitate when she advised me today she spoke with 5 agents all sharing the same frustrations. This tell me, it not a few but a nationwide issue Vertafore has been ignoring. I would purpose we develop a collation of agents acting as one voice to: 1) Demand a full refund of premiums paid to the time Vertafore was made aware of their system failure. 2) Seek legal representation to consider a class action reply to Vertafore ignoring this issue, their intentional misrepresentations to their Customer as well as consider those damages we agents have suffered. I welcome your comments. Thank you! Vance Webster 206-282-1712

I have been with QQ for years and loved everything about their program until they were bought out by vertafore. It has been all downhill since then. Their features are great, but rarely work and they constantly try to upsell. Why should I buy additional features when the ones that I have don't work.

I had PL rater and QQ Catalyst. The customer service was horrible for PL rater! Not a user friendly product whatsoever. So, I switched to Ezlynx for rater (much better with lots of help.) tried canceling my QQ catalyst and was told I couldn't, that I signed a 36 month contract so i'm obligated to pay it in full. He sent me the contract that I (supposedly signed through docusign.) However, I have no documents on my side saying 36 months it just says initial term co-termed renewal term 12 months. Whether this is fraud or what I am not sure. This is not right at all. Nobody ever responds and helps. worst service I have ever had. Stay away from them!!!!

My group of agents made this switch from FSC, HORRID. I have two HUNDRED requests for help. I retain EVERY email all nonsense or direct lies) My downloads are incorrect..sometimes will actually have one of the HH info..but quite often NO NAME, NO CONTACTS (ADDITIONAL INSURED) no Kids,,nothing. I have been promised ..lied to many..many times. I have saved 200+ emails. I think class action may be appropriate. To check, I bought and replaced my own vehicle. 1 YEAR later it still did not indicate a change ! From a small company Liberty Mutual, Safeco ! I get apologies and LIES, I cannot think of a WORSE company of ANY SORT. Lies and promises. Rater ? How can you use a rater without any persona data for a client ? Our Vendor list and Company list developed from 25 YEARS wiped out ,,answer "Sorry" does not work. 30 YEARS in business..this is incredible. They "promised" to move me to the new cloud based QQ CATALYST.."next month". That was TWO YEARS AGO NOW. Constant turnover in agency contacts..lies. Mr. Kxxx is working one your system. Go to LinkedIn..Mr Kxxx quit two BEFORE THIS LIE. Today's downloads..no name..no contacts..nothing just a policy. They blame Companies who have complied and resent downloads many times,,no change. Then the blame was IVANS. Ivans checked everything. It is a corrupt AMS system. This company had my agency as two companies and sent some data to wherever and some to mine. (HIPPA ?) Actually waived 6 months cost and "promised" to fix this..2014. Still just LIES.. Stay away..Stay far away. I am in a group of hundreds of agents..we need to organize a class action. Account Manager ? Have 7 AM changes and none are aware (or say they aren't) . Download Mgr. Install Mgr..all admit it is a mess. SO..NO CHANGES just More Lies..