VertaforeReviews of vertafore.com

I run a small business. Vertafore requires I believe 60 days advance notice if you are changing at your renewal. We recently had fewer users due to turnover. Vertafore is still charging us monthly for member(s) no longer working at our office and told me that I can only make the change 60 days prior to the renewal so I will have to pay for user(s) no longer working here.

I have yet to speak with anyone from the company, I tried canceling many times no one ever called me,, the company doesn't care about me they want there money !!

This company does not answer the phone nor chat function for their customer service. Sircon is the worst of all their programs. The system is difficult to use and give multiple error messages that are due to faulty administrator functions. Avoid this company at all costs. I do not know why any Fortune 500 companies such as United Health Care would pay for such terrible platforms and service. Absolutely fails in productivity, support and any other positive areas of success.

I will be seeking legal action

We have dealt with billing issues for months and you have us set up on 2 different accounts so we’re probably not getting your best deal then you delete our PL Rater account over a $27 bill that we called and took care of months ago!!! Your customer service flat out sucks!

The system consistently glitches and doesn't rate all carriers. It shows invalid credentials when they are valid and it is not a very user friendly system.

Customer Service is non-existent, the product fails monthly, and the only thing they are good at is charging me money.

Vertafore may be the worst company I have ever done business with. I requested my account be cancelled back at the first of the year and was told I was in a contract. They requested I give them 30 days notice before renewal to cancel the account. After cancelling, I received a notice stating I needed to give 60 days and would be charged 2 months. I then had 1 month taken out of my account followed by 2 months take out a month later. When I called to ask about this, nobody could help me. I left several messages for my account rep, who 3 weeks later has still not returned my calls. I finally spoke to a manager who never called me back as well. I finally reached her again and was told that my contract auto-renewed and I would have to keep the product for the full year. All along, I have been locked out of my account and nobody can explain that to me either.