VertaforeReviews of vertafore.com

The costs of this company rise every year, way more than other companies charge. 2 users for us approaching $700 per month. Some things they are unable to fix making it more frustrating with higher charges and no fixes. I would NOT recommend this company to other agencies.

Nonexistent customer service.

If it were possible to give ZERO stars, I would. This company is the one of the WORST when it comes to customer support and service. Site navigation is an unmitigated disaster. If there was ANY OTHER company to use, I would.

Vertafroe Sucks!!! they claim i owe $36 from 4 years ago. the wont send me an invoice and i cannot pay over the phone or online. i have to mail payment. i cannot move forward with another carrier until this is paid.

Vertafore's service has been nothing short of frustrating and unprofessional. The software is clunky, outdated, and riddled with issues that make daily operations more challenging than they need to be. Customer support is nearly nonexistent — not once in the past five years has a representative proactively reached out to us. When we do reach out for help, it takes days to get any resolution, leaving our business operations disrupted. What makes this worse is their deceptive five-year auto-renew policy. It’s unethical to lock customers into such long commitments, especially when there’s zero effort to maintain relationships or provide value during that time. The idea that we’re stuck paying for underwhelming service simply because a rep hasn’t bothered to connect with us in half a decade is infuriating. This kind of predatory practice shows a complete disregard for customers' needs and highlights how Vertafore prioritizes locking in payments over actually improving their service, their platform, or their client relationships. I wouldn’t recommend Vertafore to anyone looking for a reliable and customer-focused partner. There should be an option for zero or negative stars with their level of service and empathy they deliver to a client. DO NOT USE THEIR PRODUCTS!!!!

They use their contracts to nickel and dime you. They continue to give you access to their products past the date you tell them to terminate service by design so if your staff uses it not knowing they bill you for additional months. Its like moving out of a house calling the electric company to cut off service and when you move out you leave a light switch on without knowing so the electric company keeps billing you and does not advise you of this. Its criminal. Its a shame I was with them for well over 10 years. You would think they would want to leave with a thank you for all the years. Sad. Will never recommend or go back

This is the worst customer service-oriented company I have ever worked with. I'm not sure how they got the contract to work with the California State Department of Insurance, but what a mistake that is as it relates to workflow and customer service. I've sent multiple documents multiple times to the new producer document portal, and they don't have them. I just received a notice that my application for a third copy of the documents is pending. Absolutely the worst customer experience I have ever had to deal with

They are our client mgt system. They make you have 2 seperate log-ons for QQCatalyst and Vertafore (training/help.) Tried 2 passwords, then clicked forgot password and the response was that I had to wait at least 15 to try again. What? I don't have time for that! Consistent problems with generating accurate and consistent Certificates of Insurance as well.