VerihealVeriheal is a leading health technology company connecting patients nationwide with licensed medical marijuana doctors. Backed by an experienced team of over 75 experts and a network of more than 400 physicians, we simplify the process of obtaining medical cannabis cards while operating in full compliance with all HIPAA requirements. To ensure patient peace of mind, our company policy guarantees a full refund if a patient does not qualify for treatment.Our mission is to enhance lives worldwide by improving access to alternative medicine through values rooted in respect, collaboration, and quality. As a trusted provider and champion for alternate healing, Veriheal delivers innovative solutions that make a genuine difference. We recognize that the wellness journey extends far beyond just obtaining a card; it is about fostering deep understanding, embracing personal choices, and delivering personalized care. Driven by this purpose, Veriheal remains fully committed to dismantling barriers to medical cannabis access.
Veriheal (veriheal.com) has 1,971 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Not approved in an hour for no reason.
Response from VerihealJan 24, 2025
Hello, we’re sorry to hear that you’ve run into some issues while using our service. We’re committed to addressing this issue for you as quickly as possible. To get started, we’ve sent you a request for more information via Trustpilot. Once we receive your details, we’ll get right on it!
Nicole C.
This review is in regards to my last review. I stated that it was likely a scam but come to find out it ABSOLUTELY is! I just had a appointment with a REAL place and everything went thru appropriately. When I went to check the status of my card using veriheal they didn't even enter my certification as soon as i got off the phone with the new place i went to check my status and my certificate was immediately on there!! i HIGHLY do not recommend going to this place!!!
Response from VerihealNov 19, 2024
Hello Nicole, we’re sorry to hear that you’ve run into some issues while using our service. We reached out to the doctor to check the status of your certification. He explained that it was not entered into the state portal because you were not yet registered with the state at the time of your appointment, and we did not receive any notification that you had completed the registration. We have specifically noted on our site that patients should register with the Pennsylvania Department of Health and obtain their Patient ID number before their scheduled appointment to avoid delays in processing their certification. Nonetheless, we sincerely apologize for any inconvenience this has caused.
Vagrant G.
Pros: Quick Appointment Setting Cons: Lack of Upfront Pricing As a new patient in the state of Florida, I am shocked at the pricing of Veriheal's services. Veriheal is losing me as a patient and a customer because of their lack of upfront pricing and policies. Honestly, I feel scammed. When I first consulted VH to schedule an appointment, I was very pleased with their timeliness in matching me with a local doctor that would see me the same day, and their fee of $149 seemed reasonably priced for the consultation. I was happy to be able to walk out of the office and visit a dispensary that afternoon. At my initial consultation with my doctor, I explained my conditions of chronic pain and auto-immune disease, as well as my current levels of THC and CBD consumption. I told them that the current recommendation of 2.5 ounces on a floating 35-day window (a specific of the Florida dept. Health) would not be enough to effectively manage and treat my conditions and that I would need a smokeable allotment increase. My Doctor's reply was this: "The State Department doesn't approve allotments for new patients; they want to see you are actually using your allotments before they approve the increase." He then instructed me to contact his office after "a couple of weeks" to see "how I'm doing." After 3 weeks of obtaining my medical card, I had reached my allotment, and was told by the dispensary they could not sell me any more flower. Not only this, but the amount that I would be able to purchase in the coming days after I hit the 35-day window, would only be in smaller amount like an eighth here or a quarter there. (Which locks me in to paying a higher price per gram) I reached back out to the doctor and was not met with a timely reply. It took a 2nd follow up call to VH's customer service before I actually received a response from my doctor, which took nearly another 3 weeks before they contacted me. So, after a month and a half of waiting, I finally have the discussion of allotment increase request with my doctor, whom told me that it would be "no problem" to put that request in right away - but that it would be ANOTHER $125 to process this!!!! So let's add this all up, $149 + $77 (state fee they have no control over) + $125 = $351. As someone whom makes less than 24,000$ a year, 351 bucks is a huge hit. And that doesn't even include the cost of the medicine. Had Veri-Heal or my Doctor been upfront about the cost of the allotment increase, I might have reconsidered my enrollment in the program. Now, I am left with a choice of either paying VH more money just so I can have effective relief, or consider transferring to another doctor. Fortunately, some office's give a discounted fee for transfer patients that is less than that and can approve me up to five ounces off the bat - so you can guess where I'm going to take my money. Goodbye Veriheal!
Response from VerihealJul 1, 2024
Hello, we’re sorry to hear that you’ve run into some issues while using our service. It was not our intent to make this process harder than it has to be for you. Patients who would like to modify their legally allowed allotment, another consultation will need to be conducted per state requirement. This information including the pricing is stated in one of our automated emails that you should have received after your approval. The practitioner is charging a professional fee because they have to submit a request for an exception to the state that documents the patient's qualifying condition, the dosage, and the route of administration that was insufficient to provide relief to the qualified patient, a description of how they will benefit from an increased amount, and the minimum daily dose that would be sufficient for the treatment of the medical condition.
Rex C.
I applied for my marijuana card through Veriheal, did the physician telephone interview, registered and filled out the forms with Illinois website and after over 2 months - nothing. The state website which I registered says stsus initial application and status as awaiting certification. Call to Veriheal and live chat was unproductive. Just a run around and the same information I originally had on applying OK, turns out that the Illinois cannabis card website is incompatible with smartphones, so some buttons don't show up. Went to website on computer and made payment. Website is not user friendly at all.
Response from VerihealNov 28, 2023
Hello Rex, we’re sorry to hear that you’ve run into some issues while using our service. We’d love to get this issue settled for you as soon as possible, but we will need some information from you first. We are sending a request for more information via TrustPilot that you can fill out when you get a chance. We look forward to helping you out! Update: Hello Rex, it looks like you had issues with the Illinois state website and not the Veriheal website. We're glad that you were able to complete the process and submit the payment for the state fee. Let us know if you have further questions/concerns.
Connor F.
One star is too generous. I found Veriheal online, as I have obtain medical marijuana certification in multiple states over the last 5 years and Veriheal had a great rating. I went through the online process, creating an account and requesting an appointment; before I finished requesting the appointment, I stopped, as I noticed that there was a listed requirement for medical records, which I unfortunately do not have given much of my personal items have been lost across multiple moves, and obtaining documentation is extremely difficult once you are no longer a patient, as anyone in the health care/medical marijuana industry may have experienced. I stopped signing up, however I received a call from a Veriheal associate who assured me these requirements were NOT necessary. I clarified with the associate, stating I would NOT be able to obtain this documentation. He assured me this was not necessary, so I moved forward with a discounted payment. All should be good. However, they took my money, missed my appointment by over an hour, and had conflicting information given to me by all parties about all pieces of the process. The doctor was requesting the documentation I was assured was not necessary. The appointment was missed completely. When I called once the official appointment was over, they stated the doctor had been on the line still with another patient, which was also unture, given the doctor left me a voicemail stating that she could just not get her computer to work to sign in. When I called today to request my money back, the associate gave me the run around about their process and how I would be required to pay a fee for cancelation, and that as of now the doctor is requesting the documentation and there is nothing they can do. I requested a supervisor, which I never got, but was then told about the process for full refund. All in all a TERRIBLE experience. I highly recommend anyone seeking treatment and CARE do NOT use Veriheal services.
Response from VerihealOct 26, 2023
Hello Connor, we’re sorry to hear that you’ve run into some issues while using our service. It was not our intent to make this process harder than it has to be for you. We have gone ahead and processed a full refund for you. You should see it back in your account in a few hours, although in some cases, it may take up to 10 days depending on the bank. Once again, we're sorry for the inconvenience this has caused you.
Donovan B.
One star is an overstatement. They charge you all this money and can't even do their job right. I was charged $200 to renew my certification months before it expired. Had my appointment the doctor said I was good to go and renewed my certification and said he'd get it sent over. A few months later I got my email from the state reminding my card was close to expiring in 30 days I paid them that night so my card would come in before my card expired so I wouldn't have any interruptions. Well my card expired my new one never came in it has been about 4 weeks since I paid it I checked the state website to find out the doctor from veriheal never sent it to the state like he stated so now I have been fighting with veriheal for 5 days now trying to resolve an issue that should of never been an issue especially with the prices they charge. I can't even get an answer as to why it was never sent over in the first place. I will not be going through them again. I do not recommend to anyone
Response from VerihealSep 20, 2023
Hello Donovan, we’re sorry to hear that you’ve experienced some delays with your card. We know it can be frustrating to feel like you’re waiting around. As per the doctor, he got an error message while trying to renew your certificate last February. It says that the patient is not eligible for renewal of certification at this time. We've recently made a follow-up with him and he confirmed that the state portal finally allowed him to submit your certification. Once again, we sincerely apologize for the delay and the inconvenience this has caused you.
Maria D.
Had the appointment and was approved for a med card. Called my dispensary to verify that the documentation was good and they wouldn't accept it as the prescribing physician entered his ID# wrong! How would the doc not know his own ID? To make it worse, we contacted Veriheal CS and was told they would fix it within an hour, they did not. So I contacted them via live chat and was told to "check back tomorrow". This is very concerning and shadey. My trust for Veriheal at this point is very low. Completely unprofessional. I mean the guy with a degree in medicine didn't verify that he filed out the form correctly? The same form he fills out all day long?? Sure, mistakes happen but the lack of urgency to remedy it says a lot. I am very concerned that we got scammed. -Corey Daniel, Virginia
Response from VerihealMar 3, 2023
Hey Corey, we're sorry to hear that you had a negative experience with our service. We apologize for any inconvenience that our dr's mistake may have caused you. We also apologize for the delay on our customer service side — we are taking the necessary steps to ensure that this does not happen again in the future. We value our customers and their trust in our service, and we take every complaint seriously. We want to make it right and fix this issue for you as soon as possible. We are sending a request for more information via TrustPilot. Once you answer that, we'll get this all fixed for you. We appreciate your patience as we work to resolve this issue.
Michael T.
When they say they’ll get your money back it’s a lie I been waiting since April 25th for my refund and yet to have it when you try to call customer service no one picks up. When you do get ahold of anyone thru the chat they say there’s no record of you but I got a paper trail of records sHowing my records woth Veriheal
Response from VerihealJun 9, 2022
Hey Michael! We're sorry to hear about the issues you've run into while using our service. We have tried to get your contact information through Facebook and TrustPilot so that we can help you out, but have not heard back from you yet. As soon as we get your contact information we can get right to helping you out with this issue.
