VerihealReviews of veriheal.com

Response from VerihealOct 4, 2021

Hey Jeannie! We're sorry to hear that you have been having issues using our platform. We would love to look into your case and get your renewal processed as soon as possible but will need some more information from you first. We are sending a request via Trustpilot that you can fill out at your convenience. We look forward to hearing from you and helping you out with your problem.

Response from VerihealSep 10, 2020

Hello Shana, We've requested more information from you through Trustpilot so we can have a manager reach out to you immediately to help you through the rest of the process. Just send that over and we'll be in touch right away to get everything squared away. Thank you!

Response from VerihealAug 5, 2020

Hey there Pedro, We were able to locate your records in our system. We see that your appointment was just a few hours ago. The doctor you met with will get you all of the materials you need within 24-48 hours. We will have a manager reach out to you shortly and fix whatever issues you may be experiencing swiftly. Thank you for your patience but understand that we’re working on this for you and will have everything you need to you shortly.

Response from VerihealMay 27, 2020

Hey Michelle, As you know - the doctor is new to the Ohio program and having complications with your recommendation and their account. Know that we're working diligently on this for you and will have it resolved for you shortly. All doctors that use our platform are very busy and use the Veriheal platform to manage all of their patients. Hence why we manage the communication between parties. Thanks so much for your patience and know that we're proactively working on this for you and will have it resolved shortly. Also, it would be very helpful if you could clarify the points of contact you had with Veriheal, and in what regard you received 'zero customer service' as mentioned in your review. We see timely responses to your chats and emails - so we're curious where exactly you received a lack of service so we can help improve internal processes. Let us know, that would be greatly appreciated.