VerihealReviews of veriheal.com

fast and proffesional

The process was quick and easy. The only concern I had was that I had questions for the physician that I wanted answered during the video interview, but since they had already sent my recommendation via email, the physician didn’t show up. Thankfully, the online chat person was able to help me get in touch with them and I did get my questions answered.

Still waiting on my rescheduled doctors call to get my mmj card

Veriheal helped me navigate and cut through all the red tape of the Maryland system to get my medical card. I would recommend them to anyone wanting to streamline their process. They were there to answer any question I had, also help track the progress of my application.

Good service

First and foremost, I think Veriheal is a game changer in this space. What I like: 1. Ease of use concept. Traditional state processes are expensive, laborious and out of reach for people. 2. Infrastructure makes this a cost effective option. The ability to video chat with a prescribing doctor is both enabling and convenient to keep things simple. 3. The informative newsletters/email communications helps me stay abreast of trends and helps me learn about medicinal marijuana. 4. Good opportunity for doctors to make a little extra money. What concerns me and issues: A. Site security. There is no two factor authentication and privacy is a concern of mine. All an attacker needs is your username and password to enter this site. This site houses images of your ID, health information, prescription details, etc. Failure to harden this site puts customers information at risk and could impact jobs, enable ID theft, etc. B.Appointment logistics was problematic for me. My doctor didn't show up to my initial appointment and I received no email communication the doctor was not available. I had to seek out what was going on as well as chase down a new appointment. C. The prescription details were not uploaded into my account forcing me to chase down the information so I could register with the state. I kept going round and round with the chat agent(s), eventually asking for a refund which led to philosophical argument about terms and conditions and why I would not be refunded even though the tasks were not completed by Veriheal. My argument was, if I don't have the documentation to get the approvals, the transaction is not complete. Eventually, I got the documentation and I stopped asking for a refund. I really believe in what Veriheal does, otherwise I would have probably rated between a 2 and a 3. I don't feel I should chase down information and services, when the infrastructure exists to mitigate customer frustration.