VerihealReviews of veriheal.com

Response from VerihealJul 15, 2021

Hello there, We are very disappointed to read your review and hear about this experience that you have had. As a leading tech firm in the space, we take great pride in streamlining the entire process for hundreds of thousands of patients across the country. 2 months is certainly far too long for the processing of any application or recommendation, no matter the state. Our team can't get much on who you are from this review, and we would like to escalate it to our managers to review and see what they can find out such as who your doctor was, who from our staff you had been in contact with, and how we can make the unnecessary delay in the process up to you. To do so, we need to collect more personally identifiable information from you here through Trustpilot. If you could submit that at your earliest convenience, we will have our managers on this right away. Thank you.

Response from VerihealJun 6, 2021

Hello Richard, We are very disappointed to read your review and hear about this experience that you have had. Clearly this has caused great negative emotions for you and that is simply unacceptable. To this issue here, we’re struggling to understand exactly what is outstanding in your case. You mentioned a product, but we provide a service so we’re curious as to exactly what is happening here. Furthermore, we have several managers that are available throughout the week and when patient inquiries are urgent or cannot be resolved at the customer support level, it is always protocol to move those up the chain. Because we can’t locate you on our system by just a first name and your inquiry hasn’t helped us identify the actual issue that needs resolution here, we have requested more identifiable information from you through Trustpilot. If you could kindly return that information at your earliest convenience, we will get to the bottom of this right away. Thank you! Update: Hey Richard. Thanks for submitting the requested information. Our managers have informed us that the refund has been submitted. The issue with not being able to submit a refund initially is that our refund policy is if someone is not approved, but since you were approved, our system wasn't allowing our agents to process it. Tickets had been filed to get your recommendation amended, but we have proceeded with the refund at your request. This does not excuse the service that you ultimately received and we are looking into this very heavily in an internal audit of the situation as the experience you are describing is simply not acceptable. As a leading tech platform in the space, we take great pride in being able to service hundreds of thousands of patients across the country with an exceptional service, and the fact that you did not receive that is unacceptable. You should have a direct line with a manager now (Bryan who you spoke with early) if there is anything else outstanding.

Response from VerihealMay 30, 2021

Hello Brandon, We are deeply sorry to hear about your negative experience using our platform to get access to medical cannabis in your state. It’s hard for us to gather a full picture here of what the issue at hand might be, but 6 weeks for any particular piece of the process is definitely much longer than it can take in the majority of states to complete the process. We have requested more access from you here through Trustpilot so we can get to the bottom of this. If you could kindly return that at your earliest convenience, we’ll have our managers on this right away. We look forward to solving this for you. Thank you!

Response from VerihealMay 14, 2021

Hello there, We are very disappointed to find out that the information you received was not accurate. As a leading tech firm in the space, we take great pride in being able to provide up to date content and streamlining the entire process for hundreds of thousand of patients across the country. Transparency is very important to us and we'd like to take a moment to clarify. Our team can presume that you are a Florida patient, from which we advise you to look closely at our Florida page and the contents that follow: https://www.veriheal.com/florida/ Under 'Step 3' you will find: "Medical marijuana cards in Florida are only valid for 210 days and must be re-certified every 70 days or your card will be made invalid. There is no additional fee for re-certification within the same year. A doctor can consult with you online through our platform to make sure your card stays valid." If you are not a Florida patient, we would be more than happy to take a closer look into what we provide on your state's page. It is very important for users of our platform to educate themselves on the information we provide for each state as all 30+ medical marijuana markets vary greatly. We are sad to hear that the information you received was inaccurate. Because of that, we are going to request more information from you here through Trustpilot so that we can get in touch with you to better figure out where this miscommunication happened so we can fix it for all future customers. We need to request that information here as there is no 'Rusty Barnacles' in our system. Our managers look forward to clearing this up for you.

Response from VerihealApr 5, 2021

Hello there, We are sorry to read about your negative experience using our platform. There could be a number of reasons that the state denied you, all of which we would be more than happy to help get fixed. Our money back guarantee is based on if you are approved or not by a doctor on our platform. If a doctor approves you, you will be able to get approved by the state. It seems that there is some outstanding issue here and we would love to be able to help you fix this right away, but from your review, we really can't gather much information from you. Because of that, we are going to request more personally identifiable information from you here through Trustpilot. If you could return that information at your earliest convenience, we will put our managers on this right away. Thank you!

Response from VerihealApr 2, 2021

Hello there Nancy, We are troubled to read your review about the experience that you have listed. As a patient-focused platform at the forefront of the cannabis movement, we pride ourselves on being able to provide a top notch service to hundreds of thousands of patients across the country. We are struggling to understand exactly what your issue is here. It would seem that possibly your recommendation needs some adjustments? Regardless, we are going to request more identifiable information from you here through Trustpilot. It's hard for us to gather any information from this review to help you. If you could return the requested information at your earliest convenience, we will put our managers on this right away to investigate and fix as quickly as possible. We look forward to resolving whatever outstanding issues there may be right away. Thanks Nancy!

Response from VerihealMar 31, 2021

Hey there Matt, We are terribly sorry about the experience that you have received in the final stages of using the Veriheal platform. Our team takes great pride in the work we are able to do for thousands across the country. After searching for your name in our system, it has returned several results. Thus, we are going to request more personally identifiable information from you here through Trustpilot so that we can escalate it to our managers for immediate review and resolve. Again, we are deeply apologetic that you had anything but a stellar service. Turnaround is usually fairly quick in most states, sometimes up to a few days. It would appear from your review that your appointment was only 3 days ago, so we look forward to fixing this for you right away. If you could return that requested information at your earliest convenience, we'll get it sent up the chain. Thanks Matt! Edit: Hello again Matt. Thanks for supplying that information. The doctor that you consulted with has informed us that they received your additional documentation and they have successfully registered you into your state's program. Please do not hesitate to reach out if you have any additional questions or concerns. Happy to help. Thanks Matt!

Response from VerihealMar 25, 2021

Hey there Elissia, We deeply apologize for the experience you have had using our platform. It looks like everything went swimmingly until getting you registered with your state's DOH. There could be a number of factors at play here creating the delay, so we're going to request more identifiable information from you here through Trustpilot so we can get that to our managers who will reach out immediately to fix an outstanding items that you may have. Again, we are very sorry that you did not have a stellar experience in the final stages of finalizing the process but know that we are on top of this for you and ready to quickly rectify the situation. Go ahead and submit that additional information at your earliest convenience and we will have our supervisors reach out immediately. Thank you Elissia. We look forward to resolving this quickly.