Je'an B.
They a scam
They a scam , unprofessional, supposing Doctor was 2 hours late, it was a text consult not video consultation as advertised, Dr. Samuel Williams Liscence or permit number for louisiana is also fake COVID19-TMP-866, he recommended over counter cbd, a fake digital cannabis pdf certification, they advertise for medical cannabis not over counter cbd for 200$... in addition the supposive medical cannabis dispensery the herb import is not a dispensery for medical cannabis. He also provided nuleaf naturals which is also cbd site. I spoke with 4 representative , Last REPRESENTATIVEs name was ally a female confirmed my identity said she would call the Dr. You claim is Liscence in La and see what can be done and would call back Oct 26, 2021. Today is Oct 29 2021 and no one picks up I was on hold for 40 mins when I called today.. previous calls was not logged or recorded according to ally and there is no trace of my complaints in your system according to each previous representatives, each one I spoke with have my information on file and number... they did not call back or follow up... if there is a respond to this by veriheal and they closed this out without me respond saying I was refunded or my issue was resolved then open your eyes , they are scamming and covering up illegal transactions , activity, and taking people's money.. I have created a dispute with my bank for fraud charges due to fake advertising and fake policy of refund 100% guarantee if not approved. The catch is they approved for cbd , not medical cannabis, you don't need a permit or recommendation for cbd. It's over counter and it's not 200$ through a supposedly consult company that gets you recommended or renewals for medical cannabis ( veriheal )... Veriheal you scammed the wrong person, I will not stop until my money has been refunded and legal action has been taken. Best regards Updated Jean broyard is my name I left my contact number and email still on file on veriheal, I edited and deleted my Liscence and medical record off your site so my personal information can not be used for fraudulent identity theft, further more I will lock my credit from any new credit being opened in my name so I know yall did not just take me for my funds but also my identity. I provided enough information on this review for you to find my account in question? How are yall going to find more details on the situation if your customer service support team 18336637284 option 5, is not documenting complaints creating a ticket order or history log of customers calls, you have a very serious problem. situation is unresolved for anyone reading this. Update nov 2nd A refund shows pending on my account. I received a phone call but the number showed as a local number and spam call , not a call from veriheal, I received an email stating yall processed a refund to follow. There are underlying issues that was never resolved and my experience was not by any means a positive or professional one. I want to be clear a refund does not omit all the wrong procedures and actions that was not taken in correspondence to my issues with your company. Our business is concluded.
Response from VerihealOct 29, 2021
Hello Je’an, Thank you for bringing this to our attention. We do not take lightly to complaints of this nature and the experience you have described would break many protocols that Veriheal has established over the years with our vast network of doctors. The Veriheal platform is regularly audited to ensure a patient’a experience is flawless from start to finish and to further minimize any potential hiccups that one of our customers could encounter with getting recommended in their state. The review you have left would be a huge red flag and we need this addressed better so we can put our managers on top of this immediately for investigation. We cannot locate an account in our system with the name you have listed here on this review. Because of that, we need to request more personally identifiable information from you here through Trustpilot. If you could return that information at your earliest convenience, we will put our customer success managers on this right away. For peace of mind, if you have not been refunded already, the experience you have described would be grounds for a full refund. No issue there. Please submit that information as soon as possible so we can gather more details. Thank you! Update: Hey Jean, our managers reached out on October 29th but had to settle for leaving a voicemail. Your refund was actually submit on that same day. They followed up with a receipt of the refund. Did you not get that? Everything has been sent through and we tried reaching out. Please let us know if you need anything else resolved. Thanks!



