Edith M.
“Remember to be honest
“Remember to be honest, helpful and constructive” … if I could give 10 stars (not even trying to exaggerate) I would. And those 10 stars go to Jesus. HOWEVER, can’t say the same for Melissa. If I could give negative stars, I would, experience was literally night and day. Here’s what happened… I RECEIVED a call and it was Melissa, she was rude and speaking over me, didn’t explain anything at all only asked me about the prerequisites, didn’t give me a chance to explain my active debts and what was in collections. And she hung up on me when I tried to explain (WHILE I WAS TALKING). So I called back and got Jesus. His name matches his personality. The most caring agent I have ever come across. He HEARD me, he LISTENED, he answered ALL my questions and concerns. Took the time to explain who they are and what they do. Looked into my credentials and notified me if it was going to affect my credit (which it didn’t ) eased my mind with who had my information and why they were calling, unlike Melissa with her yes or no questions and disregard. Jesus, truly a Godsend ☺️🫶🏼 THANK YOU for your patience and taking the time to explain what was going on. Greatly appreciate you ! Take notes, Melissa, THATS how you treat people. Thanks guys!




