Kasey
Unprofessional, Inconsistent, Incompetent
Verbatim got our translations back to us very quickly, and our Account Manager was always able to be reached via email or phone. Unfortunately, we were extremely unsatisfied with our actual translation services. As a specialized government contracting company, we have had issues with translations in the past, and happily turn those critiques around to the translators and get a better final product back. With Verbatim, we pointed out specific terms and phrases that were incorrect, and asked for a re-translation. The translator changed the entire document back to their original translations, and disregarded any critiques we provided. We ended up having to translate the document ourselves. When the invoice came and we told Verbatim that we weren't happy with their services and weren't willing to pay, we were told "the services were good enough for us". We will not be using Verbatim in the future.