Mandy M.
TERRIBLE - DO NOT STAY HERE
Cabins of the Smoky Mountains - also known as Gatlinburg Falls Resort and other names. My group checked into the cabin referred to as Mountain Theatre Lodge which boast of the below: Spacious Accommodations: The lodge features five well-appointed bedrooms, including king and queen beds, along with additional sleeping options to comfortably host up to 14 guests. My Review: This boasts that you can comfortably sleep up to 14 guests in one area- 24 in another, slightly confusing but let's do the math -5 king beds sleep 10, 2 queen bunks sleep 8 total, & 3 sleeper sofas sleep 6, so that would be 24 -no idea why it contradicts itself - possibly to have a crutch to lean on with all the accommodations they don't actually offer. Let's talk about the 3 queen sofa beds, this is only true if you plan to bring your own pillows, blankets & sheets for the pullout couches as not only are none provided but they tell you they will bring some & finally bring them ON THE LAST DAY ... make that make sense. Overall, the house was clean but very damaged-except for the showers which looked like they had not been cleaned at all. Soap wrapper was actually left in one of them. As far as sleep, I hope you don't want to sleep past the sunrise on your vacation as there are NO BLINDS or CURTAINS in almost every room from the back side- bright & early the sun is in your face; no curtains at all on the front side of the house which doesn't help much with the temperature in the summer. Let's talk about washcloths/towels. AT A MINIMUM, we should have been left 24 (since that is what the house sleeps) AT A MINIMUM. We were left 12. Not even enough for everyone that it supposedly sleeps. We called &asked for more, as with everything else, it showed up ON THE LAST DAY. unable to watch anything on the TV "theater" due to the fact that in our 4 nights there, we had internet access for POSSIBLY 6 hours total. We called, texted, & emailed regarding internet service, was told multiple times that a service call was entered-they would get someone out to the cabin. No one EVER came to attempt to fix this issue. Air Hockey table was unable to be used because the pusher was broken, I called, texted, and emailed about this within the first few hours of arrival and was told they would have a pusher out the next morning - the pusher was finally brought out on our last day. There are NO arcade games. the hot tub and living area are nice as suggested, however if you look at the photos and think, wow this porch with this swing and rocking chairs look so relaxing and I cannot wait for that .... well wait, there is no longer a swing and the 2 rocking chairs that are out there (so not as many as are shown online) are smaller than shown on the photos and very rickety. kitchen is fine, washer and dryer are fine, wifi is non-existent as mentioned above which makes it hard to classify this rental as a "theatre", there is NO CABLE or SATELLITE on ANY TV in the entire cabin. The only TV's that you could even watch while we were there were the two smart TV's that you could connect to your own personal Netflix or other account and that was only for the few hours that we had Wifi to do so. The TV's in the room were POINTLESS. you will not see a photo of this grill online, but let me help you with that, it is the $19.99 rickety grill from Walmart that you can put like 4 burgers on at a time.Special Note - three days prior to our arrival, I emailed in (to which I obviously have the record of) asking if this cabin had access to a pool, I was told yes. If we had been told no, that would have been fine. We were just checking. So of course, we told the kids and packed suits for the pool. Upon arrival, we called and asked if there was a code to the pool and where it was located, the girl gave us directions to the pool but we were unable to find it. We called back and were told by another person that we in fact did not have access to a pool and were given bad information. When I complained about how they should make sure they are given proper information we were told as a "courtesy" we could use their other resort's pool which was over a 20 min drive away ... with no traffic. Get real. We checked in on a Wednesday. On Friday night it seemed that the air was not properly working as well as it should. Saturday morning, I called about it considering the thermostat was showing over 80 and was not going down. IT WAS MID JUNE AND VERY HOT. I was told a technician would be out soon. They never showed up. The temperature ended up being in the high 80's at one point (pictures to show) and I called back to check to see what the status was and was told there was actually no way a technician was going to make it out that day and it would be the next day (which we were leaving)