VENT FitnessReviews of ventfitness.com

One star is just because you have to choose…Save yourself the headache and take your business somewhere that values its members. This place is a complete disaster. The environment is beyond toxic—Management is the root of the problem. They are rude, dismissive, dishonest and completely disconnected from what’s happening. If you dare to voice a concern, you’re met with arrogance and zero accountability. It’s clear that leadership has no interest in improving the facility or the overall experience for members. It’s clear that this gym prioritizes profits over people. If you’re looking for a supportive, clean, and well-maintained facility where you’re treated with respect, Vent Fitness is not the place. Avoid it at all costs.

Danger Danger Danger Scammed and Unresponsive – Beware! I purchased a treadmill, and soon after, I began receiving numerous emails regarding delivery updates and potential refunds. Unfortunately, none of these communications led to a resolution. Despite multiple attempts to contact them via email—and even trying the phone number listed on their website, which didn’t work—I have yet to receive any response. Based on my experience, I believe this company may not be trustworthy. If this matter isn’t resolved, I will definitely sue in court. I urge potential customers to exercise caution before making any purchases.

Possible scam Sadly I also believe I have been scammed. Bought a treadmill. Then got various emails about delivery and talk or a refund. Have emailed and no answer and the phone number on the website does not work... beware !!!@

This company needs to be reported as a scam, I purchased a treadmill for £84.99 nearly 2 weeks ago and since then it’s been issue after issue, they claimed the item was delayed in dispatching due to my number not being provided so I did that, then I had no reply at all even though I contacted them via the email and number. Then on Wednesday it was dispatched but no tracking was provided so I kept asking for them to provide it, they didn’t. So today they tell me it’s been cancelled due to no stock which is insane as it was dispatched. Someone else wrote a review with the same issue I’ve had so I suspect this isn’t going to be the last time they do this- update 22/02/25 after apparently issuing a refund which never got refunded in the 1-5 days they claimed it would be I had to raise a dispute with my bank and even my bank isn’t getting a response from this company, it’s disgusting how they have acted.

I bought a treadmill £84.99, and was sent an email saying order had to be cancelled, so refund pending 10 days later no refund, emailed vent fitness 11 times not one reply, terrible customer care, and I’ve lost my money feel like I’ve been scammed.

WARNING. Don't put your trust or card anywhere near this place. You'll pay a sign up fee equal to your plan, on top of being charged $30-65 monthly fees for gym services & gym access. You will be scammed a secret "annual" fee of almost $60 at your 60 day payment cycle & be told its non negotiatable bc you signed up for a membership, an "annual fee" for a service you'll have had for 2 months & may have no plans of keeping for a year.. To top it off an $80 cancelation fee for taking your precious bank account from them. So in total You'll be charged about $200, not including any of your monthly fees for your actual access to said gym & equipment. Warning & beware. Absolute scam & robbery.

I am a middle age over weight female. I see no one at the gym that comes close to looking like me. When waiting for staff to check in, make a purchase or ask a question I have been ignored on more than one occasion. They see me but do not help me. It is not an inviting environment. If I was not locked into a year contract I would not go back.

I was a member for years paying one price and for personal reasons had to stop going for many months and when I returned I was told have the sane level 2 membership I would pay more to have the pool and sauna and soa included and I could pay a different level two with much less for what I was paying for before which is still much more than friends of mine pay fir that same level of membership . Level two is level two and a member who was unable to come for a few months should be able to return and have the same as what you have always had ... which I actually never use but would like to if I want to .