SamDiva
I was sent the wrong product size
I was sent the wrong product size. I did a successful return of the jeans but now they saying they can't give me back my money or send me a new pair of jeans because it's tied up in a dispute. Which I've told the bank that it was done in error. So at this point I would never order from your store again and I am very dissatisfied. If I can rate you a zero I would.
Response from Vella ModaJun 5, 2026
Hello Sarita, We are sorry that your experience did not meet expectations. After you notified us that the wrong size was received, we immediately provided a prepaid return label and worked with you throughout the return process. We confirmed receipt of the returned item and attempted to process a resolution. However, a chargeback/dispute was filed on the transaction, which prevented us from issuing a refund directly through our system while the dispute remained active. We understand from our correspondence that the dispute may have been opened in error, but once a chargeback is initiated, the matter must be resolved through the payment processor and financial institutions involved. We have fully cooperated throughout that process and provided all requested documentation. We sincerely apologize for the original shipping error and appreciate the opportunity we were given to assist. If the chargeback has been fully closed and there are any remaining issues, please contact us directly at [[email protected]](mailto:[email protected]) and we will be happy to review the matter again. — Vella Moda Support