VAZASILKReviews of vazasilk.com

I got an email that my order had shipped, but then several days later, I got a second an email that a product was out of stock from my order (so my order had NOT shipped and the first email was a lie). The second email asked if I wanted a refund or exchange, and I wanted to exchange, but the email did not clearly specify which product was out of order, which I needed to know to decide what item I wanted exchanged for it. I replied back to the second email asking for clarification on which product was out of stock. The reply to this email clarified which item was out of stock, but they issued me a refund immediately rather than making good on the promise of being able to exchange the item. When I replied back and expressed my disappointment to have not been able to exchange the product, they told me I could just place a new order, but a new order would require me to pay shipping again. Your products are lovely, but overall, the shipping and customer service experience has been subpar.

I can't make a return: I have to pay shipping fees (that costs 40$), very bad, I'll not but from them anymore. it's a pity because the products seems good.

They could have made the cap roomier. I ordered Vazasilk bonnet in teal. It is a beautiful double layered blue that is made well. The thing is from tip(crown of the head) to back at the bottom where the elastic is they could have made it an inch or two longer. It doesn't leave much room to get to the bottom of the head, especially if you have thicker or longer hair. For the price like I said it could have been roomier. They went cheap as far as the size so they don't have to use as much silk. An inch or two would have made all the difference. It's for a smaller head with fine short hair. It's unfortunate. I would recommend that they have a regular size and a large with the extra two inches that would make all the difference.