Trustworthy Face MasksVastMedic cares for your small needs. We are a company created to help you access the quality medical products on the market at an affordable price.
Trustworthy Face Masks (vastmedic.com) has 32 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Joseph K.
Still waiting for product
Response from Trustworthy Face MasksFeb 4, 2021
Hello Joseph, Good day! We hope you are doing great. We apologize for the inconvenience. Upon checking your item is still in the possession of USPS. Our customer service team sent you an email. Kindly check your inbox. Thank you! Have a great day! Sincerely, Vastmedic
jennifer R.
As of October 3, 2020 my masks have not arrived. What should I do? I did pay extra for mailing and they are not here yet. Thank you Jennifer Rowles
Response from Trustworthy Face MasksOct 23, 2020
Hi Jennifer, Good day! We are sorry to be late reply. Thank you so much for choosing Vastmedic. October 5, 2020, through the customer service, you already got the email about your order was going well. we are wondering if you like Our Face Mask. Is there something we can do to help you? Please let us know. Sincerely, Vastmedic Support Center.
Linda W.
Don't buy This and you are a female.This dose not work if you are a female and wheelchair bound. Because it can not drain right in an upright position it may work laying down.
Response from Trustworthy Face MasksSep 5, 2020
Hi Linda, Did you purchased an urinary catheter kit? We have two different models. One for men and one for women. Did you get the right one? Please contact [email protected] if you need the right model. Regards, Vastmedic
Cindy
I agreed with the previous reviewer that this company is dishonest. I placed an order a month ago and had never received it, so, I left a bad review. The company did finally sent me a new order after several email exchanges. Since they did correct their mistake, I went to their website and was going to remove my bad review. However, I couldn't find my original review. The only reviews you can find were 4 stars and above.
Response from Trustworthy Face MasksNov 6, 2020
Hi Cindy, Good day! We hope you are doing great. Thank you so much for leaving a review. It helps us to improve our services. We would just like to address your concern. We are always here to help. First of all, we would like to clarify that we don't remove negative comments in our website if all information provided in the order details is correct like the review you left here. Secondly, regarding orders not receive. We ship your items using the courier you have selected. Like other merchants, We will only know if the item was not receive if customers will contact us about it. After we receive notifications claiming about orders not received, we will get in touch with USPS to ask additional details to help resolve the issue. You may also visit their website for FAQ's regarding the issues with their deliveries due to pandemic. As you mentioned in your review, we sent you a replacement. We are committed in providing the best service possible we can. We take care each concern we receive from our customers with utmost importance, We apologize for any inconvenience and thank you so much for sharing your thoughts. If there's anything else we can do to assist you, please let us know by sending us an email to [email protected]. Thank you and have a great day!
Helen
Attention: This dishonest company allows only high ratings being displayed on their website! I purchased their ValuMax Ultra-3-in-1 Sensitive Ear-Loop Mask 50 PCS from their website. The descriptions of this mask are misleading. 1. It is NOT high quality. I highly doubt it meets the ASTM level 1 standard (BFE no less than 0.95 and PFE at 0.1 um no less than 0.95). The quality of this mask is even lower than CVS and Walgreen masks for general purpose protections. Compared to the other two, the material of the three layers are thinner and much easier to rip apart; The weaker, less elastic, and poorly made ear loop also let the mask fit very loosely to the face. 2. It is NOT safe to use. The masks I got had a strong lasting chemical smell, I wouldn't wear them even given for free. Despite that their masks are toxic and unusable, the seller does not allow you to return them since "the box has been opened". So think twice before you make the purchase. I'd suggest you stay away from such a dishonest business.
Response from Trustworthy Face MasksNov 7, 2020
Hi Helen, Good day! We hope all is well. We appreciate you providing us a feedback with our product. We strive to provide the best customer experience if possible. We consider feedbacks like this as a constructive feedback to improve our products and services. That way, we can make adjustments like getting in touch with the suppliers for better products. Please accept our sincere apologies for any inconvenience and if the product did not meet your satisfaction. We are really sad to lose customers due to dissatisfaction with our products. We will definitely take a look into it. Rest assured, we are always here to help. We would like to share with you that we have return policy wherein we would gladly accept any returns within 30 days thru mail if you are not satisfied with the product. Our customer service can be reach by sending an e-mail to [email protected]. Thank you so much for your time. Do not hesitate to shoot us an e-mail if there's anything else we can do to help you.
