Vast.aiReviews of vast.ai

Watch out! These guys provide false information about the hardware they rent. I tested 10 machines and all of them performed SIGNIFICANTLY WORSE than they were supposed to (GPU, AI benchmarks). RTX 4090 performed like RTX 4060 in all of the cases - there is no way this was a coincidence. Competitors did much better. I asked the support what was happening, they shrugged their shoulders and said "maybe owners are throttling the performance" ... Yeah... No thanks. EDIT: So I got a reply here that I "only spent 4 USD" and that there were no engagements with support. 4 USD was enough to start and benchmark machines - what does that have to do with anything? I approached support on Discord and got that response from staff. So... Yeah.

Vast.ai advertises machines they know are not working. I was charged $50 dollars for renting a faulty machine then Vast customer service are obstructive regarding refunds when they do not deliver the service paid for. No help from Skylar or Jake, just canned responses rather than a quick refund. Vast immediately re-listed the machine knowing it was faulty. (ECC memory error and less than 10% of advertised network speed) Could be a great service, spoiled by irregular practices and deliberately unhelpful customer service. Vast, just be an honest company. Edit: Vast didn't provide the $25 refund described and blocked my account. More dishonesty. Reduced evaluation to 1-star.

Very very SLOW servers my 4060Ti work faster then A6000 ADA ))) and 16 core work faster then 96 vCpu )

scam website. always throttles your download speed to get more money out of you and never refunds it, many instances break or don't work and you're of course charged and not refunded. Customer support don't do anything they're useless - complete scam I will never be using this website again.

machine down randomly, without any notice. all data can be lost at any time!!!

Worst service and support I have ever had renting anything ever. That’s weird given how often I rent stuff. They will blame you or accuse you of things just to avoid refunding you. Getting a refund nearly impossible. A second account was opened but in my name and using the same details. Being technically uneducated i thought that would resolve matters. We also wanted to determine if issues would be resolved if a different account was used.i also wanted wanted evidence as they delete messages once chat ends and so I didn’t get much by way of snap shots. I have some that show their conduct merely wanted more. But the same issues persisted and more so I know several people who have had similar experiences based in other countries, in their hundreds. None of them have complained, many have simply changed service but I did not because such services are hard to find in Europe. With regards to Vast.ai I approached them for technical support on many occasions but they refused to help. Their responses consistently were the machine is ok, or you should chose a verified machine. Yet most, if not all my machines were varified. When 70 pounds was offered, i accepted it because they told me that no refunds were available and that’s the maximum they are allowed to give me. Their machines would stop working for a significant part of the night and day and yet they would charge me. I would destroy them virtually to avoid storage charges which never stopped, even when their machines were not working. For the entire term. They will never admit wrong doing and instead will blame you as a customer just because they want to keep your money, at any cost. This experience is not mine alone, it is the experience of many. There are people in their discord raising these concerns. I am getting testimonials from people who have had similar experiences with them. I will be ready for them. They are not acting in good faith. The product or service is not fit for purpose and is certainly not as described. And yet they have kept my money. That’s not honest. Blaming me is silly. They also kept taking money from my bank account long after i reduced the threshold to zero. Their explanation was that their system had just been updated. I had to block them with my bank. This too made opening an account necessary. My experience was unpleasant and didn’t want a repeat. I also didn’t want them to tartget me through their chats. They had already demonstrated a determination to blame a customer for their incompetent service. Their service is not fit for purpose nor as described. I am the one who even told them the other account is mine by seeking their help. No restrictions exist that I can’t have another account. I used my name and the same address, albeit I was getting help. Nobody was trying to hide. The fraud allegation is a smoke screen to hide the fact that my bank is asking them to disprove my claims. They can win this if they show that I am lying. They know that I am not. Not an honest bunch. I have 2 accounts and not multiple. Making it seem like I have ten. No refund offered they now claim? How can that be lawful or right, when you offered a defective service. They will keep your money even if their machines don’t work and I am the one committing fraud? Make that make sense to me. I am not disputing all charges, I spent thousands there. Merely a few that didn’t work. They have just posted my personal information here, namely my emails. This business is vile, and criminal. Was just in their discord and there are other people there raising the same concerns. Trust pilot has found that they posted personal information about me. They have deleted their post. But will reply to defend nonsense and dishonest conduct. Simply put, don’t charge me for providing a defective service. Subscription merely means I had your services for a fee. They didn’t work, but you charged me for that period. I disputed nearly all but not all, and rightly so. I will update this when the process is over. Been attacked by them for the last 2 hours. None stop.

Good intentions and pricing, but so far so-so execution. My custom Docker image did not let me use GPU in TF or PyTorch, and yet the site info said it should be compatible (not with newer CUDA drivers, no - it cannot be, as these drivers are not backward compatible). My custom Jupyter token did not work, and they did not know why. They auto-generated Jupyter token even though I specified my own with a properly set env. variable. The SSH tunnel option did not work... the machines refused SSH connections. I got disconnected after a mere hour of working because the PC (which it was, with a GPU that had an actual fan - meaning: retail hardware, not a proper datacenter GPU, double-check please if you are not violating NVIDIA's hardware licensing agreements by hosting retail hardware like that, in a mock-datacenter fashion). Anyway, I pressed "report this machine" button and it went up again soon, so I did not suffer any data loss (maybe the PC's Jupyter notebook server or other system server simply went down, which the website reported in a very hysterical manner that the machine was "no longer part of their network"). A notch better SLA than an anonymous proxy, because you have actual tech support. Extra star given for the CUDA driver compatibility tests that I managed to conduct (the info provided on each server is very detailed, e.g. on max CUDA version). I hope these are just budding problems, and they will get better soon! Update: I've tested also the Interruptible instances. Waited until I got outbid (for cheapest instances it happens after an 1 hour or so). Then tried to transfer the data out from the stopped instance (you pay for storage of non-running instances precisely for that reason), using the Copy functionality (having spinned up another instance as target). It failed with "Invalid input format" error - I had a text file (JSON) and a binary file (a JPEG). So don't choose these instances if you value your data until such bugs are fixed - if you get outbid, you won't be able to access your data anymore (unless you wait for it to be returned by the person who outbid you, which I did). Update: I was unable to make my containers work with their service, because of non-standard execution mechanisms (these containers work perfectly under both docker and k8s). They still kept charging me even though I could not log in. I subtracted 1 star for being unable to withdraw my money (you have to pre-pay at least 5 USD - I paid 10 - and there is no self-service way to get the unused balance back). I subracted one more start for the age of this service. I've found out that it is now ... 5 years old and it's still full of bugs ("Piotr Inny 15 października, 2018 | 8:26 am Ta usługa to faktycznie beta, niestety pełna bugów."

Watch out when you use this service. they will keep charging when you stop the service. and for me, it was not clear that that was the case so I had to pay even if i didn't use the service.. could not get a refund or anything. really disappoining.. and such a waste...