Edward M.
Their payment portal is broken. Avoid.
Imagine having a banking portal where a customer can purchase $100 of product from you, mistype their billing address, the transaction is declined, and then they correct their mistake with the correct billing address and the transaction goes through. This is my normal experience anywhere else on the internet. Even vape retailers. Here's what it's like with Vapezilla's portal: A customer enters an incorrect billing address and the $100 transaction is declined but that same $100 is held by the bank and not available for another purchase until 3 days. Now the customer has to wait 3 days to correct their mistake. How is this not messed up to you?
Response from VapezillaMay 24, 2024
We are very sorry for your inconvenience As we told you in the support ticket You have entered wrongly not only the billing address but also your postal code 3 times during the transaction in less than 3 minutes. What do you expect the bank's anti-fraud system to do? Your transaction will definitely be declined. As we announced in the previous 3 tickets, these transactions are not approved and remain pending, and depending on your bank, they will be removed from your transaction list after a few days. We cannot change bank policies or allow users to purchase with incorrect information. We apologize for the fact that you entered wrong information and did not succeed in purchasing. If you need any help, we are always at your service.