Emily Jaggers M.
I RARLY leave bad reviews for…
I RARLY leave bad reviews for companies. I usually go to the company and work it out. But I'm done. They are no help. The policy is ridiculous and unreasonable. It seems like they just feed you a bunch of b.s to get out of fixing the issue. I purchased an Aegis Solo(early july) for my husband for his birthday from vapewild since a friend had good things to say about the company. I received it in the mail and my husband began to use it. After two days, it would not charge through the USB port. The batteries would drain fairly fast. (It was a newly released mod so I figured it could possibly have some bugs that still needed worked out). VW asked for a video of the issue so I made it and emailed them. I returned it, they tested it themselves (pretty pointless to ask for a video if you need to test it but whatever). They found an issue with it and said they would send another. I told them I didn't want that same kind of mod in fear of the issue happening again. They said their policy doesn't allow returns or exchanges for a different kind and that it was probably just a bad mod, very unlikely it would happen again. Okay, fine. Finally got the replacement in august. As soon as we opened it, we noticed the screen was scratched up. If the mod worked, I could deal with that..But two days later, it started doing the same thing as the first. Emailed, sent another video of the issue, shipped it off so it could be "tested". They couldn't recreate the issue and said I had to pay $6 to have it shipped back. Also, was told the usb was not meant for charging, only for firmware updates. When I corrected that information, they offered to test it again and waived the shipping fee. Again, they couldn't recreate the issue and told me it shouldn't be used when charging through usb. Also, sent me a link to another mod that might work better..from their own site. Um. No thanks. I will get it back and have to spend MORE $ to buy from somewhere that doesn't act like everyone is out to scam them. I have worked on mods with my husband, we have been vaping for 6+ years and have owned many different kinds of vaping equipment. We are not new vapers or ignorant when it comes to hardware specs. The company already fed me false info. How am I supposed to trust that they know what they are doing when "testing" the item when they obviously don't know the products they sell? The birthday present was supposed to be a nice surprise. It's just been a complete headache. ...I'm so done. Congrats. This makes the 5th "bad review" I have left on a page in my life.
Response from VapeWildAug 26, 2019
Emily, we are sincerely sorry for all the hoops you've had to jump through with your Aegis! We hate that you feel this way about us. There are special policies & procedures for when this type of thing happens & our agents do their best to do all that they can to make it as easy on the customer as possible, but it can seem very tedious because there are so many factors with these devices. VapeWild does not manufacture the devices we sell, but our agents are trained & know how to test our faulty items that get sent back. Typically, if one person can not recreate the stated issue with the device, it goes through multiple hands to try to recreate it before it gets deemed as "not faulty." We highly recommend trying to use an external battery charger to charge your batteries & that may help the issue at hand. We are always here for you if you need more assistance. We do thank you for your honest review & feedback, it is always appreciated! Vape on! -VapeWild