Scott R.
Poor Customer Service, poor billing practices
I'm off nicotine pouches now, and have switched to non-addictive nootropic herbal pouches. What I'm writing about today is poor customer service at vapewholesaleusa.com . The last order I placed with them was July 2, 2026. That original authorization was used near the end of August to process the charge. So, seven (7) weeks later, in violation of the card agreement, they used the original authorization to charge the card. The resulting overdraft on my account is technically my fault for not following up on their transaction to make sure it went through OK, but to charge someone's card 7 weeks after an order is abnormal. A minimum of four emails, and absolutely no response. They are not reachable by phone, at least not a live person.