vapewh.comReviews of vapewh.com

Very misleading policies around shipping. They charge extra for “speedy delivery” and when the product doesn’t ship for a week they told me I was confused and it is “speedy” not “express”. I have had problems with this place in the past where they never sent my order and didn’t want to refund me and I thought I would give it another shot but they didn’t seem to get any better.

I’ve been dealing with this company for several years now, close to three, and I have watched them decline and customer service, even to the point of deceiving customers about products they are sending out I usually vape with Escobars. Whitehorse told me that they were no longer active as a company and that the new Escobar was a brand called Frutia. However, after ordering Fruita for one month, they don’t seem to even carry it anymore and are trying to push off vapes. I have never heard of before, are either so sweet or harsh they make you cough. I learned by going to Escobar direct that yes in fact, the company still is in business and they are still selling their products. I will never use Whitehorse vape again. I do not appreciate being lied to by their staff, and they get zero points for customer service from me.

Placed order on evening of 7/25. Label was created on the morning of 7/26, but was not in USPS custody until 7/29. Today is day 6, and my order still will not arrive today. USPS is not worth losing customers over. There are too many other online raping supply options. Edit: Day 8 (7th business day - if you count Saturday - which DHL and USPS bulk travel does) and package still hasn't arrived. Had I known White Horse Vapor uses USPS, I would have never ordered with White Horse Vapor. All vaping products are banned from individual and commercial shipping through USPS, so I will be lucky to receive this order. EDIT (8/3/24): I also tried reaching out to WHV on the morning of Friday, Aug 2nd and have yet to receive a response on what is going on here. EDIT (8/5/24) - still in transit. Irving, TX to SLC to Wyoming to Boise.....destination is only 4 hours north of SLC. I could have driven to Irving and back twice by now. EDIT (8/6/24) - package finally arrived. Order placed 7/25/24 (after hours). Label created morning of 7/26/24 (a Friday). USPS delivery with DHL as transport from Irving, TX to Salt Lake City. Delivery address (Sugar City, ID) is 4 hours northeast of Salt Lake City, but package went from Irving, TX to Salt Lake City, UT back to Irving, TX to Big Piney, Wyoming to Boise, ID back to Salt Lake City, UT back to Boise, ID and finally to Sugar City, ID.

My order never arrived. When I contacted customer support they told me it is not their problem. $100 gone with 0 help from this company.

They are misleading customers with their Non-Ice product page. After ordering from this section, I discovered the products actually do contain menthol/ice. Why mislead customers? This is no way to retain customers. I won't be ordering from them anymore. To make things worse, they haven't responded to my inquiry about this issue. What a scam! Fix your website and stop misleading customers!

Wish I read reviews before ordering. What a thieving bunch of scammers. First of all, I only received 2 of the 3 products I ordered. The disposable vapes I did get were repackaged. I thought maybe they test them, but now I suspect they are selling returned products. Both had issues charging. One wouldn't charge until it was dead and the other just charged sporadically. One also didn't draw properly, it always gurgled and sputtered. I don't ever write scathing reviews without following a company's customer service protocol and giving them a chance to rectify the problem. I contacted them within 24 hrs of the package arriving. I told them an item was missing. No response. I tried again before 72 hrs passed, this time emailing and including a video (as per the site's requirements for complaints) showing that the box it was shipped in was not large enough to have even FIT a third vape. This was about 5 weeks ago, so it's safe to say they don't intend to fix it. I didn't even complain about the poor functionality of the vapes, I just wanted to receive the items I paid for. Don't be tempted by the low minimum order for free shipping. After my experience I looked into it and there are so many absolute horror stories about this company selling counterfeit products and damaged/old stock. Please do your research. I've ordered from eCigMafia twice since then and they are awesome, if you need a recommendation.

Terrible business. I've ordered from them several times and received many defective vapes. They don't give you a refund when they send you a bad one.

I placed an order, decided the identification process was too onerous compared to other vape companies I order from. I canceled the order 3 minutes later. Their website says you must cancel within 45 minutes. They are refusing to honor the cancellation/refund, and they will not ship the product either. Stay away from this company.