Vanguard Moving Services LLCReviews of vanguardmovingllc.com

This is not a "moving company". This is is a "moving broker". There is no "walk through" to see your items to get a better tally. I'm not a mover so I have not idea how they tally your items. You don't know who you will end up to move you & you don't know the charges on moving day as the "movers" have their own way of tally/charging. Their tally sheet makes no sense. Just item numbers, no description, no total count and who know what it says. Pickup was done on schedule. We fed them lunch. Then after they left, things got crazy...truck breakdown, delivery will be later, then we get a call they will be delivering but not till 7:30 pm. It's dark & cold. At midnight half the crew including the lead person left & we started unloading & unwrapping & putting together furniture because it was getting to be so late. The small crew left at 3:30 in the morning. 1/4 of the things were not put together & they were going to leave the packing trash with us. Our wood floors were scratched because they were so tired & didn't lift the furniture. They didn't use dollies or lifting belts. Items were damaged, however, we just don't want to deal with these people. Most did not speak English so it was hard to communicate. We have been moved by a relocation company 4 times. They use professionals. These companies are not professionals.

Zero is the rating this company deserves. They took my down payment after promising 1. They aren’t brokers 2. They don’t overcharge. Both are lies. They contract out jobs, they keep any down payment if you cancel, it’s difficult to get in touch with them if you have questions, and they charge exorbitant fees in the end. DO NOT USE THEM!!!!

Terrible COMPANY !!! YOUR Manipulated into thinking you’re getting a descent deal but what they quote you in the beginning is not what you pay. They try and rush you into signing a contract and then schedule you a quality assurance appointment which you have to list every item your moving and when you finally realize it’s gonna cost more than what you were quoted the tell you your past the refund window to get your deposit back. SHUT THIS COMPANY DOWN

They pressure you with low-ball estimated costs to move then refuse to return your deposit after 72 hours when you find that it will be considerably more. Please also note that they record your phone conversations without notice or consent which is unlawful in the state of Florida. Florida is a 'two party consent" state that requires you to consent to the recording for it to be considered lawful. I would recommend filing a complaint against the company for those unlawfully recorded phone calls, even if it means you may not receive any recourse.

This company should be closed and made to refund everyone affected by their scams. We were quoted one price with a balance of $1,000.00 upon delivery. After movers in a u haul loaded our things were told we would 4,000.00 more dollars when out things were delivered. We ask them to take our things off the truck. They wanted to charge 200 dollars an hour for both movers. 01/05/24 an eighteen wheeler pulls up to our new location expecting to receive another 4,000 dollars. We don't that kind of money. They said they were taking our things to a storage facility in Houston and that we were responsible for paying the facility. The free storage only applied in California. So we are stuck with out our things, owing almost $5,000.00 plus storage fee. This is the worst situation. There is 35 years of family pictures and so many things that can't be replaced.

Vanguard Moving Services is a brokerage moving company. What I discovered is they play the greedy middle man and will say anything they need to make a sale! I don't know who within their organization is writing the 5 star reviews but those reviews are NOTHING BUT FALSE. Horrible company that is disorganized and full of LIARS! They are thieves that make fraudulent statements and double the price of your move just days before pickup and after you already give a down payment. I caught 3 employee's in 3 different lies because they told me false information just to make the sale. When I asked for things in writing, they back peddled fast! I felt very comfortable with my move up until 4 days before the moving truck arrived. Vanguard did a quality assurance call making sure they had a list of all the items that would go on the truck; I added a couple small items like an ironing board, mirror, curtain rods, and three bar stools. At that point in time, after already putting down a $2,500 deposit and no way to hire another company in time for my move, they DOUBLED my cost from $4800 to $9600. They were trying to say I now needed a full truck…. BOGUS! When trying to refute this with customer service, they talked in circles and admitted to all the false information I was told during the sales process. Laura and Brian were very unorganized and often became rude if challenged. They couldn’t even keep move dates straight… horrible communication. It gets worse! The moving company that Vanguard hired to actually move my stuff since they are just the broker showed up 6 hours late. BH Relocation Inc was very pushy and used personal intimidations efforts to get paid more. They demanded another payment on the spot. When I arrived in my new city, the company put out an ad and got one poor sole to unpack the entire truck himself. They broke a handful of items and the process to get reimbursed was a nightmare. Overall Vangaurd Moving Services is a SCAM! SNAKES! They prey on people during an already stressful, expensive time. I NEVER would recommend this company to anyone. RUN FAR AWAY FROM VANGUARD!

This is a broker company that will subcontract out the work to the lowest bid in your area. Two nobodies in a rented truck showed up to send my stuff into storage? Odd that it takes 3 weeks to do a drive it took me a day to do. The sales team is engaging in fraud there's no doubt about it. The low ball quotes are just that, low ball to lock in deposit. I've contacted the BBB

I'm writing to express my deep disappointment for having selected your company after the lies that XXX sales person told me in order to get my business. 1. I was told that I would have exclusive use of a truck that would take only my things from my home and nobody else's 2. I was told that the same team that picked up my things would be the same group of guys dropping it off 3. I was told that I'd have a 26' truck by myself to fill up and no mention of additional charges for things that would fit in the truck 4. my bid was based on an insufficient estimate 5. I was told that I would have 14 days to cancel my order without a fee. 6. I was told that Vanguard would meet the competitive prices that I received the same day from other companies. In fact, I received one bid for $2800 for a shared truck. Vanguard might not be a bad company but their sales people are.