Vanessa MooneyReviews of vanessamooney.com

POOR SERVICES

I contacted customer service the day after my order arrived and have not received any response. The product is not as described or pictured, and the website provided does not appear to be functional or valid. At this point, I have concerns about the legitimacy of the company and the quality of the product.

Our order was WRONG! We purchased One necklace for Mother's day ao the discount MOM50 & you charged us for a second necklace (same one) at full price! We are Not happy! 936-520-7955

customer service are not responding

Took too long to arrive and looks cheap

The quality was not what I expected, when I reached out to the company they told me I could only receive store credit because I used a discount code. It didn’t say anywhere that if you use a coupon you would only receive store credit… Then the said to return the items with a note as to what I’d like to do? I’m not sure if that was a person or AI but I wouldn’t recommend buying from them. The quality is cheap and it’s over priced. I am so sad because it looked so cute online!

Unfortunately, I had a very bad experience with my last order. My parcel was sent to the wrong address and Vanessa Mooney refused to do anything to help. The tracking said it was going to an address with a similar street name to mine, on the other side of my city, with a completely different post code. I emailed Vanessa Mooney to ask what they could do and they told me it was being sent to the correct address, which was not true. I checked and I definitely entered the correct address when ordering. I explained this and asked again for help, but they said they could only do something if the parcel was returned to them. Obviously, if delivered to a random house, it is very unlikely it would ever be returned to them. The delivery company’s tracking said that the retailer can contact them to change the address, but they refused to do this. They told me once it is shipped, it is the customer’s responsibility, which is incorrect. It is still the company’s responsibility. I redirected the parcel to a parcel shop for collection, as this was my only option, but I could only choose shops near the incorrect address, which would take me an hour and a half to get to. I asked for proof from Vanessa Mooney that it was going to the correct address, as they insisted their tracking showed the correct address. They did not respond to this email. I had to spend hours travelling back and forth to collect my parcel. Once I opened the parcel, the packing slip inside had the incorrect address on it. Therefore, this must have been Vanessa Mooney’s fault. Their refusal to do anything to correct their error is very disappointing. I will not be ordering from them again. I would not recommend ordering from them. If there are any issues, it seems like they will be very reluctant to help. Update: The response to this review is not accurate. The parcel was shipped to the incorrect address. The address was then changed by me to a parcel shop, because they had shipped it an hour and half away from where I live. This was my only way of getting the parcel. If I had let it go to the random house they had shipped it to, then I wouldn’t have been able to receive it and it would not have been returned to the company. I can see the address I entered at checkout is different from the address on the packing slip that the company put inside the parcel. The company has still provided no proof that it was ever shipped to the correct address. It would be much better to take responsibility and apologise instead of lying. Worst customer service I have ever dealt with. Avoid at all costs!! Response: I can see the address I entered at checkout in my confirmation email and it is my correct address and is different to the various labels on the parcel and the packing slip inside the parcel, that you put in there. I do not appreciate you insinuating that this was my fault. I entered the correct address and you sent it miles away. I have proof of this. I was upset because I had to spend hours travelling to get the parcel and you are continuing to lie. I have only posted a review to warn others. Thank you for responding and offering a discount, but I do not wish to order from you again in case it is sent to the wrong address.

As soon as my refund hit, I rushed to the website to leave a scathing review, only to see there’s no option to leave reviews. I’m not surprised, given the product I received. I ordered the amparo rosary earrings because my friend bought a pair years ago and I’ve always liked them. The photos show a high quality statement piece. What I got instead—for SEVENTY DOLLARS, plus shipping!—was cheap costume jewelry. I honestly couldn’t believe it. Basically plastic, a hideous fake-gold yellow color, with diamond studs that look like they came from a 2000s bedazzler gun. Again, for $70. Any piece that large and loud has to be high quality for you to pull it off, but here they didn’t even try. Not at all as pictured; the company must have changed a lot since my friend bought her pair. And the audacity to charge a price approaching fine jewelry shocks me. If Vanessa Mooney permitted reviews, I could have seen customer photos and read about others’ experiences, and I would never have invested in a product from them. The only thing that saves this company from being a complete scam, based on by experience, is that I was able to return the fake product (though I had to pay for shipping, so I still lost money—do they now get by on return fees?). It’s a shame because their vision for pieces is really cool, but I guess they gave up on execution.