Valvoline Oil CompanyReviews of valvoline.com

I took my 2013 Chevy Cruze in for an oil change at 1205 SE HWY 101 lincoln city, OR on a Sunday at 4:20pm. By 10:00am Monday morning my car is spelling awful smell, I called thinking something must be wrong. The lady rep stated at times they spell oil when changing it on the engine and it gives off a bad strong smell. She said bring it in and their shop would take a look at it. By 12:00pm at lunch time driving the car it still smells and now shortly later the check engine light is on. Stopping at a local autozone on my way back to Valvoline they said that the oil is lean. I said impossible I just got an oil change. We head over to Valvoline and have to stop at an auto shop as my car is now smoking, awful smell, and failing to drive. Turns out that their was no oil cap on, no oil where it should be, but oil everywhere under my hood! When I call valvoline they pulled the the footage. It shows the employee struggling to remove my oil cap for over 10 seconds. Once he finally does they procced with services. Once we went back to the auto shop the oil cap was lodge under a hose. Once found it was inspected and found a piece was broken. The store area manager quickly said that it's not a clean break, that means it's been broken awhile now and not the fault of his crew. I don't understand how we can determine how long something been broke for. I argued repeatedly that my car was fine before coming into Valvoline. I didn't have oil under my hood. My check engine wasn't on. We visibly see your employee struggling to get the oil cap off as it was secured and tighten on. As professionals I brought my car to be serviced and now it's un drivable. After arguing I started a claim. The area manager refused to give me contact to his offices. They refused to give me the footage of the oil service being performed. I had to actually go by a usb drive myself to get video. They didn't offer to top off my oil as it was completely drained out. They didn't offer to help clean the oil from my hood. Not a free oil change after I just paid $107 less than 24 hours and having to buy another service to get my fluids replenished. I sent in all the appropriate documents for my claim. Including the inspection report from my car being repaired weeks earlier on another issue. The auto shop than checked and inspected again the Friday prior to my oil change noting my car in good health. No issues. No lights on and driving fine. I called Monday to get an update on my claim status to find out that my claim was denied minutes after submitting it by the area manager and the store manager. As I attempted to explain this and demand another manager review my claim she continued to state that it's over. It's denied. You can appeal. Their decision is final. It was properly investigated. I demand and letter of the denial, their investigation process, and what their findings were to conclude a denial. She stated she would email the same store and area manager. I was never contacted during their "investigation". A few days later they send me a very generic letter of denial of claim sent by the same area manager brodie Barrick. It stated I was filing a claim due to causing engine damage and that they did a through investigation to the findings it wasn't caused by their shop. I never reported or claimed that in my statements, or my receipts. The claim case even said a broken oil cap. I would've been content with a reimbursement of my oil change, an apology, and using this as a coaching moment for employees. The fact that they are the last one to touch my oil cap and can't even acknowledge they lack the proper training is very concerning. Stay way from a business that operates this way. I can see why they are very secretive about their business contact information. In the past year I have read over a dozen claims just like mine. All unresolved, no accountability, and no opportunity to learn from mistake as they don't think they make any. COMPLETELY UNPROFESSIONAL 12/15 Brodie Barrick contacted me stating he would refund my oil change only if I agree to move my reviews. He reason he gave for not refunding my auto shop bill was we could've done that service for free. Yet never did he offer. He allowed me to get my car diagnosed, cleaned, and refilled the oil that less then 24 hours came out due to Valvoline. When they had the ability to do that for free, to make it right. Worst customer service experience