Fred M.
Glass knob broke in shipping
And I quote, The glass brew-viewer knob is the one fragile part, so pack it in the included case. Having read that I requested an extra knob. Guess what. Opened the box and the knob was broke. Guess what else, the extra knob not included. And now you're asking for a review when I can't use it until I get a knob. You shipped with the cup box taped to the side of the box. Here's my recommendation. Put boxed items in a box with some packing paper. And ship it. I kinda want my money back. Not very happy.
Response from valtcan.comOct 12, 2026
Sorry about that Fred. We already sent out 3 extra glass knobs USPS: 92001902673388001064359187 and should arrive on Tuesday.


