Sandra V.
This was a horrible experience Blame it on AI
This was a horrible experience. First of all, you turned me down and then said it was a mistake when my lawyer son reminded you it was against the law to discriminate on the basis of sex and age. Emails were sent out daily asking for items that had been long ago submitted. It was virtually impossible to talk to someone as even when you were waiting, you would soon be hung up on. You tried to steer me to a Heloc because of the higher costs and then had to start over to process as refinance. With an over 800 credit rating, a net worth of over $2million & annual income of over $150,000, they drug their feet and treated me like a pauper using the excuse of underwriting required it. It was delay, delay, delay ad nauseam I was given closing dates 3 or 4 times & finally I borrowed against my stock margin because of the delays 2