Valon Mortgage Reviews | Read Customer Reviews of valon.com

Valon MortgageReviews of valon.com

3.4260 reviews
Investments & Wealth

Valon Mortgage

About Valon Mortgage

Valon Mortgage is a mortgage service provider focused on making homeownership more flexible, transparent, and financially beneficial for you. Whether you’re purchasing a new property, refinancing your current mortgage, or looking to access cash from your home’s equity, Valon helps you secure competitive rates tailored to your goals.One of Valon’s biggest advantages is how it combines lending and servicing into one seamless experience. That means once you have a loan, you can easily manage everything in one place—from making payments to tracking your balance and understanding your options. You’re not left in the dark or dealing with multiple companies—everything is designed to be simple and easy to navigate.If you’re looking to refinance, Valon makes it straightforward to explore better rates or adjust your loan terms as your financial situation changes. You may be able to lower your monthly payment, pay off your loan faster, or tap into your home equity for major expenses like renovations or debt consolidation. Because Valon already services your loan, the process is faster and more convenient.Overall, Valon Mortgage is designed to give you more control, better rates, and a smoother path to making the most of your home investment—without the typical complexity of traditional mortgage providers.

Valon Mortgage (valon.com) has 260 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: valon.com
Website: valon.com
Category: Investments & Wealth
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 16% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Valon Mortgage reviews

260 approved reviews, newest moderated first

Valued C.
Jul 7, 2026
Quick response time thru all processes
Quick response time thru all processes. Good customer service with loan officer Robert Berry. He was very helpful. Answered calls and questions.
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customer
Jul 7, 2026
Our loan officer did…
Our loan officer did an excellent job with the process of our loan. He has great communication skills and responded to every question asked. Made the process comfortable and easy. Thank you!
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MAA
Jul 7, 2026
Zero stars on Customer Service
If I could give a zero for customer service I would. Not sure what has happened to Valon Mortgage. Real problems sorting out escrow issues. Are they hiring Burger King employees or what. Different response ever time I contacted them to fix an escrow account error that Valon created. Don’t trust them!!! Something is really going on at Valon and it’s not good. Go elsewhere if you can.
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Matt
Jul 7, 2026
I want able to set up an account
I want able to set up an account! Said I don't have a loan and I do!!!
Response from Valon MortgageJul 7, 2026
Hi Matt! Thanks for reaching out. Please email us at [email protected] and we'd be happy to assist you.
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Brandon
Jul 6, 2026
No follow through with customer service
My monthly property taxes and insurance went up $600 a month and Valon was unable to explain to me why. I talked to my insurance carrier and they said that my annual insurance had actually gone down $1000 for the premium. I was on the phone with Valon for 45 minutes and at 5 PM sharp the call dropped and nobody called me back. Upon returning the phone call they said sorry the office is closed. Nobody reached out to me in the next day and then emailed them with no reply. Terrible customer service experience. My mortgage was sold to Valon. I will be looking for another lender.
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customer
Jul 5, 2026
It was fast and painless.
It was fast and painless.
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Arianna B.
Jul 5, 2026
An almost seamless process
An almost seamless process. Very easy to follow, most of it online, and our broker really held our hand. I didn't care for the AI agent at the front of the process - it got confused easily, called relentlessly, and was a little irritating. But once we were connected with our human broker, everything went very quickly and was really easy - much faster than I ever expected!
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customer
Jul 4, 2026
They kept me informed about what was…
They kept me informed about what was going on. IF I NEEDED HELP WITH ANYTHING THEY WERE RIGHT READY TO HELP ME AND MADE IT AS EASY AS THEY COULD.
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