Al T.
Customer Satisfaction
The quality of the website, services it offers, and information, guides, and instructions have been most welcome. Online support has been okay. I have been happy with the quality of the response, however it oftentimes takes a long time to receive a response. Telegram - I find it very tedious as it is a single threaded discussion. It would be much more productive if a solution like Discord was used where topics/discussions could be categorized making it easier to follow topics of interest.
Response from ValeryTradingJan 23, 2024
Hey Al! Thank you for your feedback and constructive suggestions. We appreciate your positive comments about our website and the quality of the information and guides provided. We understand your concerns regarding response times and the format of our Telegram discussion. We are constantly working to improve our support processes and user experience, and your input is valuable. We'll consider your suggestion regarding using a platform like Discord for more organized discussions. If you have any more insights or questions in the future, please feel free to share or ask.



