David B.
Vaja used to be amazing with great…
Vaja used to be amazing with great customer service. Now they totally suck. I've spent thousands on Vaja cases over the years but when my latest one started to fall apart they really didn't want to know. I've now got to find an alternative supplier and one who actually cares about their customers. Very, very disappointed indeed!
Response from VajaApr 19, 2026
Hi David, Thank you for your message — and I’m really sorry to read this, especially given your long history with us. Customers like you, who have supported Vaja over the years, are not something we take lightly. A case falling apart is not the experience we aim to deliver, and I understand how frustrating it must be to feel that your concerns weren’t properly addressed. I’m particularly concerned by your impression that we didn’t want to help — that’s not how we want any customer to feel, regardless of the situation. I would really appreciate the opportunity to revisit this with you and take a closer look at what happened. Please contact me directly at [email protected] with your order details, and I’ll personally review your case and work toward a proper solution. Best regards, John Vaja customer Care