Dorsey M.
Save yourself the headache — do not hire VA Hub Pro for anything mission-criticaling this as a warning to anyone…
⚠️ Do not hire VA Hub Pro for GoHighLevel/CRM development — and be cautious with vendor recommendations from Sell More Academy. I hired VA Hub Pro to build out a CRM/automation system for my business and paid across four invoices between February and June 2026. Nearly seven months later: Client onboarding automation is still broken — multiple clients have received contracts with no follow-up, or skipped onboarding steps entirely, requiring me to manually fix their records. Automated session-expiry reminders (a core piece of what I paid for) were never built, despite being flagged in May and again in June. Appointment reminders have failed repeatedly for clients. Every SMS notification sends duplicated, without exception. Analytics/tracking work (GA4, Meta Pixel, LinkedIn) that I paid for on June 26 is still not functioning as of August 2026 — and VA Hub Pro's own team gave inconsistent internal labeling for this same unfinished work ("Phase 0" vs. "Phase 1"), which tells me their project tracking is as disorganized as their delivery. I raised a data security concern in early July about suspicious form submissions and never received a clear answer. On May 18, I was told in writing that "the project as scoped and contracted is complete." It was not — the issues above continued for months afterward. I formally terminated the relationship and requested a full refund. As of this post, I have not received a refund. I was originally connected to VA Hub Pro through Sell More Academy, which publicly claims to vet and recommend only trustworthy vendors. Based on this experience, I'd encourage anyone considering a vendor recommendation from them to do their own independent research first, regardless of the endorsement.
Response from VA Hub PROOct 15, 2026
Hi Dorsey, We’re sorry your experience with us ended in frustration, and we respect your right to share it. Because this was a working relationship between people, we want to give readers the full picture so both sides get a fair hearing. We worked with Dorsey and her team for six months, building the CRM and automation system for her coaching business. Our team grew close to hers. Challenges came up, as they do in any complex systems project, and we believed we were working through them together. In June, Dorsey told us she appreciated the pace we’d kept, and she chose to continue with us on a new phase of work. Throughout the project, we also took on additional requests beyond the contracted scope at no charge to keep things moving. Then, after a month of us trying to reach Dorsey with no response, we received an email from her on August 20 ending the engagement and demanding a full refund. If we didn’t pay, she said she would take legal action, file a chargeback, and keep posting about us publicly. We didn’t know at the time that reviews like this one had already gone up on multiple platforms that same day. We refunded six months of work in full two days later, on August 22, and confirmed it to Dorsey in writing that day. Nearly two months later, this review still says she hasn’t been refunded. For a small business, a chargeback or a negative review can do real damage. Our reputation and accountability are what we’ve built this business on. Receiving those threats out of nowhere was unsettling and stressful, and engaging a lawyer over the amount didn’t make sense. It always breaks our hearts when we aren’t given the chance to make things right with a client, which is what we always try to do. For readers, here’s what the record shows: Original scope: confirmed complete on our May 18 close-out call, where Dorsey also approved cleanup of the account. The project formally closed June 24. Phase 0: a separate engagement, scoped June 22 and paid June 26. It was new work, not unfinished work from the original project. Session-expiry reminders: part of the original build, delivered in May, documented in the System Handover Guide, and confirmed working on our July 14 call. Duplicate SMS: caused by two triggers firing the same automation at once. It didn’t affect every message. We fixed it, and Dorsey acknowledged the fix on August 20. Onboarding: each case had a different cause, including a workflow left in draft mode and a sequence that never started because the required form wasn’t submitted. Tracking (GA4, Meta Pixel, LinkedIn): this needed IDs and access from Dorsey’s side. We asked on July 22 and followed up four times with no reply. The information arrived August 18, two days before the engagement ended. Security concern: we checked the emails Dorsey forwarded against both of her accounts and found no matching record. We asked where the booking originated and didn’t hear back. We work with people, and people make mistakes. That includes us. When an issue is ours, we own it and fix it. What matters is a fair chance to address it, and we would have welcomed that here. Our calls were recorded and our records are complete. That refund covered six months of work our team had already been paid for, including many times we went beyond scope to help Dorsey move forward. We did what we felt was right. We still wish you and your team well in the future, Dorsey. We have nothing but amazing things to say about our experience working together with you. Lawrence Wong CEO, VA Hub PRO