I purchased several codes over the past few years with no trouble. That is, until last week when I spent $25+ on codes that won’t even open. I put it a ticket for customer support, no response. Tried going to their website and “something went wrong.”
KH
Kristina H.
Up till a month ago I would have said 5…
Up till a month ago I would have said 5 stars. I received two wrong codes. Bad Moms Christmas and daddy's home. I was charged twice. I put tickets in and have yet to receive a response. I have ordered maybe 100 titles from this site. Never a problem till now. All I want is the proper codes and my 24+ dollars back.
HH
Heidi H.
Terrible customer service
I bought a code from UV Grab, it was a UV HDX code for A Bad Moms Christmas! The code received stated it's for ITunes and when I tried on vudu, the link it gave me with the code, it says something's not right. The code is not working. Contacted customer service about it 4 days ago and still haven't heard anything back from them. They have TERRIBLE CUSTOMER SERVICE!!! Won't buy from them again!!
DA
Daniel
You better hope you don't need support.
So I paid for a code, got the email with instructions on how to activate (btw I did purchase a couple codes before from this site), then I used the link provided by UVGrab only to be told that it was "out of stock" and provided with an ID to "contact support", I checked back on their website, and the code was still for sale, so I used their webpage to contact support, provided the ID with the error, waited a week, no answer, contacted again with the same error ID, still no answer, third attempt and its been almost a month since I contacted and haven't received any reply, I cant recommend giving your money to this site, I would go to any other, luckily there is plenty of sites that provide this same service so you can use those.
RA
Ramon
Ordered 2 movies, Boss Baby and Alien Covenant
Ordered 2 movies, one I was able to redeem with no issue. The second UV code didn't work and 2 weeks since I sent in the service ticket with no reply from customer service.
NF
Nate F.
I have bought many movies with no …
I have bought many movies with no problem,but I have bought spotlight twice. I have not received a response on the first ticket which was 40 days ago.
CD
Corey D.
order #110030 - ticket 850... No keys received. and no response in ticket.
sorry it has came to this.. I am usually a regular customer. But my most recent order, no codes were delivered. and I get absolutely no reply in email. I will update the review if I receive the codes I ordered.
ML
Mario L.
Took my money for title "GET OUT" and …
Took my money for title "GET OUT" and still haven't responded to bad code - even with their customer service saying they would get back to me within 48 hours.
Gave them another chance with "Beauty and the Beast" and it happened again. No longer buying from this site... they are terrible - would have given 0 stars if I could...