US Passport Connection Reviews | Read Customer Reviews of usvisaconnection.com

US Passport ConnectionReviews of usvisaconnection.com

3.115 reviews
Activities & Tours
510 earls court, Katy, Texas

Call Directions Website

US Passport Connection

About US Passport Connection

US Passport Connection is a family run company that provides rush service for applicants that need a US passport or travel visa fast. We are available to assist residents of all 50 States with their travel needs. We are not a government agency but are a registered passport expediting service sanctioned to hand-carry US passport application directly to the regional passport agency by the US Department of State to secure your U.S. passport quickly & in time for your trip. 3-4 business day processing available for New Passports, Passport Renewals, Second Valid Passports, Passports for Children, and Lost Stolen, or Damaged Passport Replacements.UPC processes visa & e-Visa applications for over 100 countries including Angola, Brazil, China, India, Nigeria, Peru, Russia, Saudi Arabia, & many other global destinations. Put over 20+ years of relations we have built with the various consulates & embassies to work for you.We also offer legalization, apostille, translation, & notarization services for legal documents to be used abroad.Live assistance available 7 days a week, 365 days a year.

US Passport Connection (usvisaconnection.com) has 15 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: usvisaconnection.com
Website: usvisaconnection.com
Category: Activities & Tours
Location: Katy, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 67% of reviews.
Latest: Most recent review: October 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Activities & Tours, Texas

US Passport Connection reviews

15 approved reviews, newest moderated first

Mark C.
Oct 6, 2025
SCAMMED to apply and ended up delayed
Because they SCAMMED a top position in Google search I filled an expedited ESTA application. I would have been happy if the process worked, but this is the first time I ever had an ESTA application take more than 30min. I suspect the US gov put a suspicious flag on the application and sent it for manual review. AVOID this site at ALL COSTS. SHAME on Google for encouraging deceitful practices like this.
Response from US Passport ConnectionOct 26, 2025
We apologize for your experience. However, this is not our company. Our company is US Passport Connection and our website is https://uspassportconnection.com/. We changed our company name, website domain, etc. years ago. We have made changes to reflect this, however, some things we have been unable to change on our account and Trustpilot refuses to assist with changing. The company that now has the usvisaconnection domain provides completely different services than we do and apparently has about as good of customer service as Trustpilot. No other platform gave us trouble changing all of our information; only Trustpilot. Trustpilot does not care about their customers and we highly advise businesses to steer clear and not waste your money with them. Again, our apologies, but this is not our company.
Report
Xenon
Jun 16, 2025
Scam
Complete scam, only cash grab, no message, no progress.
Response from US Passport ConnectionOct 26, 2025
We apologize for your experience. However, this is not our company. Our company is US Passport Connection and our website is https://uspassportconnection.com/. We changed our company name, website domain, etc. years ago. We have made changes to reflect this, however, some things we have been unable to change on our account and Trustpilot refuses to assist with changing. The company that now has the usvisaconnection domain provides completely different services than we do and apparently has about as good of customer service as Trustpilot. No other platform gave us trouble changing all of our information; only Trustpilot. Trustpilot does not care about their customers and we highly advise businesses to steer clear and not waste your money with them. Again, our apologies, but this is not our company.
Report
Mark T.
Apr 26, 2025
SCAM, IDENTITY RISK - PLEASE USE OFFICIAL GOV SITE
Having lost 100USD for a 21USD application please be aware of what is happening with this company. They use google adwords to put an ad higher than the official govt website where you can do your own application for a fraction of the price. These guys will charge you to collect all the same details + more sensitive details they is needed and then re-enter into the government website on your behalf also charging for priority where no priority exists if you just went to the government website in my case ESTA visa. What is important is these guys have your IDENTITY DOCUMENTS and CREDIT CARD / BILLING DETAILS and they will lodge your application just like you can but you pay 3X the price and they have your identity. PLEASE PLEASE DO NOT USE THEIR SERVICE GO TO THE OFFICIAL .GOV website and lodge your own secure application, otherwise you will be cancelling your credit card, disputing the transaction, getting new identity documents and you still lost your identity documents to them
Response from US Passport ConnectionApr 26, 2025
Hello,Mark. You wrote a review for a wrong company. We do not process ESTA visas at all. We would greatly appreciate if you remove this review and leave for the appropriate company. We are located in Texas and nothing to do with your experience. Here is our office number 3466069984
Report
Lars I.
Mar 30, 2025
Bought the 3 hours express visa for the…
Bought the 3 hours express visa for the US, but this SCAM company stole my money and never delivered the visa!!!
Response from US Passport ConnectionApr 26, 2025
Hello Lars. You left review for the wrong company. We do not process ESTA visas at all. Please post a the review for the correct company that processed ESTA. That is not us.
Report
MichelOlivier
Mar 17, 2025
Beware
Beware, you DONT need to pay 89$ for ESTA, simply download the official ESTA app from the App Store or Google Play and you're good to go with a 21$ Fee only.
Response from US Passport ConnectionMar 17, 2025
Good afternoon, You have confused us with a company with similar name. We do not process ESTA at all. You can certainly reach out to us at 8329694315. We would appreciate if you remove this review and leave it for a company that actually processes your request. Thank you. Jerrall We apologize for your experience. However, this is not our company. Our company is US Passport Connection and our website is https://uspassportconnection.com/. We changed our company name, website domain, etc. years ago. We have made changes to reflect this, however, some things we have been unable to change on our account and Trustpilot refuses to assist with changing. The company that now has the usvisaconnection domain provides completely different services than we do and apparently has about as good of customer service as Trustpilot. No other platform gave us trouble changing all of our information; only Trustpilot. Trustpilot does not care about their customers and we highly advise businesses to steer clear and not waste your money with them. Again, our apologies, but this is not our company.
Report
Elahu Gosney S.
Feb 27, 2025
SCAM
SCAM! Avoid--excessive fees for ESTA, charging 4-6x the actual government fee to cut and paste your info into a form. Also offer even more expensive options with the impression of expedited ESTA processing, which does not exist--it is simply not offered from the US government. It's a scam. EDIT: reply by company is a lie (or Trustpilot subtitle with their website as usvisaconnection.com is incorrect). This site is run by govassist, a company that charges excessive fees and offers ESTAs--avoid
Response from US Passport ConnectionFeb 27, 2025
Hello, you left the review for the wrong company. We have a similar name, but we do not process ESTA visas at all. I would greatly appreciate it if you removed this review and left one for an appropriate business. You can visit our website at www.uspassportconnection.com and see for yourself that we do not process ESTA.
Report
Tim C.
Jan 12, 2025
Thoguht this was the official esta…
Update: Dear usvisaconnection.com Team: sorry about that, I was trying to give a negative review for apply.usvisaconnection.com, but somehow clicked on the wrong link. I couldn't seem to be able to delete the complete post, but have deleted the previous remarks.
Response from US Passport ConnectionJan 13, 2025
Update: Hello Tim, Thank you so much for your understanding. Good luck with your visa. Hello Tim, You have confused our company with the one that handled your visa. We have a similar name. We are located in Texas and do not process ESTA at all. We would appreciate if you would remove this review. You can look us up on google or call our office at 8329694315. Thank you
Report
simone S.
Nov 8, 2024
I filled all my data for an USA visa
I filled all my data for an USA visa, but I've trying to talk to them for 3 days. All I get is an email automatic answer. I'm very disapointed
Response from US Passport ConnectionNov 8, 2024
Good Afternoon. To address your concerns: We do not process visas to the United States and it doesn't offer that service on any of our sites. Our email is not, nor has never been, set up for automated responses. Additionally, we have no records of your name or requested service in our email or call logs. This is a fake review. To Trust Pilot; Please remove this review. Thank you. We apologize for your experience. However, this is not our company. Our company is US Passport Connection and our website is https://uspassportconnection.com/. We changed our company name, website domain, etc. years ago. We have made changes to reflect this, however, some things we have been unable to change on our account and Trustpilot refuses to assist with changing. The company that now has the usvisaconnection domain provides completely different services than we do and apparently has about as good of customer service as Trustpilot. No other platform gave us trouble changing all of our information; only Trustpilot. Trustpilot does not care about their customers and we highly advise businesses to steer clear and not waste your money with them. Again, our apologies, but this is not our company.
Report