USRider Equestrian Motor PlanReviews of usrider.org

The USRider representative answered my call promptly. A tow truck arrived within 45 minutes. The USRider representative followed up with a phone call to confirm that the tow truck had arrived and everything was proceeding as planned. Both the representative and the tow truck driver could not have been nicer or more helpful.

When I broke down outside of Halettesville on a Saturday afternoon, the US Rider representative sent a tow truck within the hour. He called to monitor the progress frequently until my truck was safely e deposited at the dealership.

Rapid response. Call center person was friendly, courteous, able to assist, eager to help.

Just had to call for service after my truck wouldn't start at a gas station stop. The initial contact experience was great - first question "are you and your horse safe". They arranged for truck and trailer to be towed to back to my home, then transported the truck to the shop. Total turnaround time from initial call was 4 hours and they even called to follow up and make sure everything was taken care of. The towing company said their experience was phenomenal as well which says a lot for the total service process to third party providers as well as the end customer.

Immediate service & follow up was great.

Timely service

We were stuck in the middle of nowhere in wyoming with a full 4 horse trailer on the side of the highway. We were all senior woman with all the equipment to change a tire but not the know how. Lol US Rider was awesome and had someone out to us within an hour to fix our tire that blew out. We also learned how to change a tire.

The response to my call was immediate, kind and professional. I got frequent updates on when the tow truck would arrive and all of them were accurate. The tow truck driver was wonderful. He was careful, professional and even agreed to drive me home from the body shop when I asked if he would. I deeply appreciated the calls checking on me and making sure I got home safely.