Movers in LakelandReviews of usmovingpros.com

THIEVES - holding furniture and about 20 boxes of household goods including medicine hostage for supposedly 7-14 business days when delivery was supposed to be same day, after forking out almost $3,000. Required additional $400 UNDER THE TABLE to put more stuff in the truck than just the boxes when it was agreed upon that everything would go in the first place. Called dispatch to find out the situation on the moving schedule and was cussed out! The person was so rude, said they would drop off stuff on the front lawn and refused to give money back. So now out both money and half of belongings. Moving 2 states away from where currently living, and now don't even have a bed to sleep on and no clothes, no kitchen wares, and no money. I WILL be calling the police.

This is the shadiest moving company I have ever worked with. We hired them for a move from San Diego to Austin, Tx and made it clear to them that we wanted our household goods to be delivered as soon as possible. Here we are 56 days from our belongings being picked up and they still refuse to give us a delivery date. After picking up our goods they have been setting arbitrary dates to push back the delivery window, the most recent being August 7th and saying that was the "earliest delivery date" we told them and that it would be 21 business days from that date. No. That was not what we discussed. It takes an hour to reach them on the phone and they are not helpful when you finally get a representative. They arrived late and jacked up the price once everything was on the truck, essentially holding you and your stuff hostage. At this point, we are unsure if we will ever see our furniture or household goods ever again. Please do not work with them and run far away from this company.

This company scammed me out of 1000$ deposit spoke with Kelly who said she will be able to help me with anything as far as the move she disappeared and was never reachable they then still tried to take my furniture and charge me 3000 more dollars just to move 8 PCs of furniture to find out it wasn’t even 8 PCs they have horrible customer service and would try to scam u into the contract do not book with them they are fake and live to take others hard earned money ! They had several ppl call me to pick up my furniture after I canceled and had a fake supervisor ghetto ass lady try to curse me out about suing them even laughed about me reading the fine print at the end of the email .. they need to be shut down

Deposit made in January 2021 and move cancelled within requested timeframe. Deposit taken same day but they will not issue refund. Company accounts payable has stopped responding to me entirely. I have been requesting my refund for nearly 5 months. BBB complaint resolved nothing. This is a horrible company with great customer service until you have to cancel for COVID. I’m out $1200. Use another company!!

THIS COMPANY IS A SCAM. US Pro Moving & Logistics refused to fulfill the terms of our moving contract and refused to refund our money. On 11/8/2020 we made an advance payment of $1,033.00 (of a total estimate of $2,686.12) to move 2,002 lbs of furniture. US Pro sent a subcontractor who arrived a day later than scheduled and demanded more than double the estimate to move said furniture, only after loading furniture on the truck. I refused to pay extra because it was evident there was ample space and offered to measure the space taken to prove that our items fit within the terms of the contract. I was told that if I were to step foot into truck, the items would not be moved. We thus refused to pay and our furniture was unloaded. US Pro systematically stymied our attempts to find and schedule a new truck that would move the furniture. It deflected our questions about their refund policy, dropped our calls during business hours after being placed on hold for over 100 minutes, as well as played “after business hour” recordings during business hours. It made little attempt to try to find us a mover who would agree to move our furniture for something remotely close to the agreed upon price. It never even sent us another truck. It stopped returning our phone calls, and thus it never moved our furniture. We have meticulously documented all our good faith attempts to reach out. We had to hire different movers, since we were unable to reach US Pro and never received a refund.

[FRAUD ALERT] US Pro Moving and Logisitics is a fraudulent company. These guys are brokers, NOT a moving company. I called US Pro Moving and Logistics for a moving estimate and Liz Parker gave me an estimate. She asked me about ALL of the furniture I am moving so I told her, she listed each piece in the contract, listed the estimated volume my furniture will take up in the movers' truck as 626 cubic feet, and quoted me a price. She took an advance deposit from me in the amount of $1077 on the same day to make the reservation. However, on moving day, when the moving company arrived, they said that the EXACT SAME FURNITURE that Liz Parker had mentioned in the contract will take up at least 1200 cubic feet of space, and they said I need to pay AT LEAST $2500 to $3000 IN ADDITION to the total balance on the invoice. I told them that this is the mistake of US Pro Moving and Logistics and the movers agreed with me. I told them that my furniture should be moved for the original price that I was quoted because it is not my mistake. They refused to provide me service so I didn't move with them. When I called US Pro Moving and Logistics to get my deposit back since it is the mistake of Liz Parker, they were extremely rude to me and REFUSED TO REFUND MY DEPOSIT OF $1077. I not only lost money, but also had to endure a lot of stress on top of the moving stress that I already had. Trust me! Do NOT give US Pro Moving and Logistics your business. You will regret it!!!! If you read other reviews, you will realize that this company has done the same thing to other customers too. YOU MIGHT BE THE NEXT ONE ON THEIR LIST! Give your business to another company. Again, THIS COMPANY IS FRAUDULENT!!!

A NIGHTMARE. This company is unprofessional, unresponsive, and incompetent. Don’t waste another minute with them.

Do NOT give them your business! They will KEEP your deposit and not provide service since the actual movers/moving company will not agree with the volume/price quote US Pro Moving & Logistics gives you for the EXACT SAME FURNITURE/BOXES on moving day.