Sandra M.
I feel that I was mislead and lied to
I feel that I was mislead and lied to. I was told by the sales rep that the previous agent before me was the exclusive agent for my county and had been with them for 3 years and had only left because she moved to FL. I asked for her name and was told I could not get it. I was told that I would be exclusive now to this county and would be receiving tons of leads. I stupidly joined for 3 months,. I have received no leads from this county!! I have gotten no response from the sales rep. I did find out who the previous agent that had my assigned area is. We had quite a conversation. She was with them for 4 months. She received 5 useless leads. She is still in the area. Never moved to FL and said she was told the exact thing as me. She and I both feel that we were scammed out of our money!! AGENTS BEWARE!!!!! OF COURSE, I DOUBT IF THIS WILL BE PUBLISHED!! I WILL BE CONTACTING BETTER BUSINESS BUREAU!! WASTE OF MONEY!!
Response from USHUD.comJul 31, 2024
Thank you for bringing this to our attention. I want to sincerely apologize for the experience you've had and the frustration it has caused. It’s extremely concerning to hear about the discrepancies between what was communicated to you and your actual experience. We take accusations of misleading information very seriously, and I assure you that this is not the standard we hold ourselves to. We are committed to transparency and integrity in all our dealings, and it’s clear that we’ve let you down. I understand your disappointment, and we are committed to doing what we can to rectify the situation. Thank you for your patience, and I hope we have the opportunity to resolve this matter to your satisfaction.