Remanns EnginesReviews of used.remanns.com

Remans used engines was my worst experience, they are a “little” nice while you are buying, but after…… they are really bad and nasty for the warranty, they do not care at all, I called them so many times and left messages, I talked to the manager and other guy and both hanged up on me. Disaster!!! Think 1000000 times before buying in Remans

Remanns engines is simply a disguised subsidiary of Southwest Engines, quality used Engines & Transmissions, engine Shopper LLC, and many many other aliases. After doing a decent amount of research I was able to find solid evidence linking remanns to various other company aliases that have been accused of extremely unethical unprofessional behavior, and even being sued by jurisdictions they operate in. They are able to continue doing business by operating in legal gray areas and deceiving customers into wasting money on very very cheaply remanufactured engines and garbage used engines. They have no quality control or oversight to ensure their products will have any longevity. From my assessment this company has the potential to run a benevolent business but over the last few decades has made the choice to deceive customers and elude them when any issues arise, which is inevitable once you understand their business model. I was tricked initially by the appearance of their website and deception of a 7 year warranty, which is way too good to be true. When I decided I would cancel my order they began ignoring my phone calls and purposely cutting me off of their automated line when I would call. I was luckily able to alert my bank of fraudulent charges before remanns could steal my money and send me a garbage engine. Do your homework there are other companies that CAN be trusted and aim for customer satisfaction. Overall remanufactured engine reviews possess the unfortunate nature of a selection bias, meaning the most displeased customers are most likely to review. Remanns AKA Southwest Engines does not have any shred of positive review. I could not find evidence of a single pleased customer in decades of operation. If you are reading this please take my advice and spend a few extra hours researching reputable sources for your remanufactured engine and don't allow this company to continue unethical practices by giving them your money. By allowing this company to financially struggle you are supporting and saving a great Industry.

Do NOT, I repeat DO NOT do business with this company. I paid $10,900 for a used motor that was NEVER received. I emailed them twice for an update, and left multiple phone messages. I finally had to go through the sales department to find out information. The first person I spoke to was named Sam, he was unprofessional to say the least. He threatened to cancel my order and immediately sent me to customer service. I was then patched thru to someone named Scott who became agitated when I told him I was alerting my credit card of fraud. He called me a "f---king b!tch" and hung up the phone on me. I had to file a fraud report. They are scam.

Why are they still allowed to operate? These are rude scam artist. John, the manager will actually laugh at you or hang up on you.They charge a 25% restocking fee for a motor they do not have in stock. Every dog has it's day and they will reap what they have sown.

I received an engine which had been strapped to a pallet resting entirely on the oil pad. Predictably, this completely trashed the oil pan and once crushed, the engine was free to move. When I called them to let them know that their packaging should probably be re-thought, the customer service guy claimed "it wasn't covered". I wasn't asking for it to be covered, just to have them not ship it this way to the next guy, but the attitude I got makes me believe that the answer to everything is going to be "that's not covered". There are others shipping engine replacements. I'd suggest going elsewhere.

I purchased an engine two years ago. it had some issues but I learned to live with it. Right at the two years mark it failed and based on the company' advertising I called for warranty service. there is not answer from the warranty department and the on-line warranty form does not work either. Please beware of their false advertising. This company is not real, it is a scam. stay away from it. I would be happy to give them a -10 but the systems only goes to1. STAY WAY FROM THIS COMPANY

God. It was awful. We bought an engine in January of 2019. Thinking oh, it's ok, because they have a warranty that if anything happens they will replace and pay for labor. Cool. Well...less than 3 weeks after install we notice the engine is just eating oil. Like a quart+ every week. So my husband gives a call to Remanns. They tell him to put a ticket in, but they will ca him. He does. No response. He emails. No response. He calls. No response. No one is telling him what is going on. Talks to some dude bro in sales and that guy gets lippy with my husband about, "not his job" and needs to contact warranty. My husband is like, "NO ONE SAID THAT!!!" So husband calls warranty and they are all like oh yeah, policy updated and we only pay $50 bucks an hour....like I'm sorry what?!?!? Who has a mechanic that works for that little???? So my husband is like I bought in January, and warranty guy is like sorry. To bad. But we can't even help you because we need to know that's it's "really" leaking oil. A shop can tell you that. So my husband takes it to a local guy who does this sort of thing, who said he works with warranty companies. They check the engine, lo and behold! sh**ty engine, eating oil! So they call the warranty guy and he says, 1. Can you do it for less? Like less what dude? Less money, no. We charge $100 an hour and the warranty guy says no, less time? Mechanic is done. You want me to "rush" this so you don't pay as much and you still want to pay crappy? Nope. No thank you. The time's the time. Warranty guy says we'll customer (me and my husband) will have to pay the difference...$50 an hour. We are so mad!!! Like Remanns sells crappy engines. Changes their warranty policy and then expects us to just pay the difference. And we can't even get old engine back because they probably "remanufactured" that one and sold it to some unsuspected Scion owner. So....if you are looking for a Scion tc engine, not from here my friend. They took ours (which was leaking oil from the oil rings and it's only a matter of time before it blows the gasket). Just don't get an engine from here. We're putting out complaint in with the Better Business Bureau.

I purchased an engine from this company over two weeks ago. This has been an ordel, as the engine was installed by my mechanic, yet has an internal sensor error that needs attention form the engine company. The customer service has been poor. I have had several conversations with Joe in their parts department, and he has no answers for me and major attitude. Joe has refused to let me speak to his supervisor so that I can get real help in resolving this issue. The other company that provided the engine has been non-responsive in getting back to my mechanic for the next steps, resulting in my being without my vehicle for over two weeks (and counting).