Remanns EnginesReviews of used.remanns.com

The auto repair industry is at the lowest level of trust and this company is choosing to take the industry deeper into the hole with absolutely no follow up despite numerous phone calls and voicemails. My experience follows: My daughter calls me up and tells me her car "died" on the freeway - luckily it kept running until she made it to the emergency lane. Tow company finally arrives and takes the vehicle to the shop she normally has all her auto work done. She tells me they let her know the motor is shot. They don't normally do engine R&R so please let them know what to do with the vehicle. I told her that I still have the where with all to replace the engine and probably can find one at a reasonable rate. Send the vehicle to me. I find "used.remanns.com" and see they have a used engine with a 50,000 mile warranty at just under$2,000 and confirm with her the reasonableness of the purchase. I tell her to have the vehicle towed to my house and my neighbor friend and I will fix it. I wait a day or two before ordering the engine but still have yet to see/inspect the vehicle. Impatient, I place the online order after close of business Friday. Her vehicle arrives later that night and when I ask the operator to drop it so I can get it in my back yard, he notifies me it runs - you can put it where you want it. Long story short= Thermostat was not working and the vehicle blew the heater hose and shut down the engine (preventive design) and it didn't need a new engine. Called the next business day and asked to cancel my order and they send me a cute little emoji button to push to cancel and I thought it would be simple and 100% since they hadn't even processed the order yet. They billed for the whole engine and $99 for shipping and then refunded only 75% of the entire bill. (Shipping was supposed to be free!) I fixed the engine and all the necessary minor repairs and didn't need a new or used engine! Just wish I could have the rest of my money back from my good intentions! Pretty damned disappointed!

Since my review below, I suggest that you file with the consumer protection agency of Wisconsin where their HQ is located. I have had the exact same experience as everyone else with the deliberate phone hang-ups or the childish act of telling the customer to wait a sec and then putting them on hold indefinitely multiple time in the same day. There has been no follow through on their promised warranty. Does anyone know what state their legal entity is registered to for purposes of a lawsuit. Too many of us just suck it up and let them get away with it, that is why they continue to do business. I will file a lawsuit but need more info to file. I will also investigate a class action lawsuit if anyone is interested. I will follow with my contact info.

Worst customer service ever. I am starting to see what everyone is talking about. They hang up on you and leave on hold and never return. I stayed on hold for an hour finally just hung up. Sancho is a joke and that is a fake name. I want know if anyone has ever thought about getting a CLASS ACTION LAW SUIT going.

DO NOT GET SCAMMED SO DO NOT DO BUSINESS WITH THESE SCAM ARIST!!!

I i could give less then 1 star i would. Order engine for 06 Jeep Grand Cherokee Laredo on March 15th have paid 2095.00 and still no engine as of 4/8/21. Customer Service is the worst ever and shipping and tracking is no help called 7 times they all lie to you or don't call you back. luckDly i used my discover card which is great for disputes. WARNING DO NOT BUY FROM THIS COMPANY!

Run!!!! They ghost you when you need to claim the warranty!!! Plus their 5year warranty is complete b.s.!!!! Terribly rude sales personnel!!

Buyers Beware! Ordered a transmission for my 1992 Lexus SC 300 on 14 November 2020. Finally, a month later a front wheel drive transaxle transmission is delivered, a Lexus SC is a rear wheel drive vehicle. I notified them of their mistake and as per Scott, I sent pictures of the transmission they sent me and that has been the last I heard from them. I have called numerous times and left messages, with no response. I have sent emails again, no response. I am now going to file a grievance through my credit card company to reverse the charges. Again, think before you send these bums your hard earned cash.

this is where i have to say that theses guys suck. they didnt ship because of a fault of their own, told me to cancel and reorder, now they took 25% because i cancelled an order that they never even picked from inventory or anything but charge my card. scammers, crooks, and if i was closer to them i would definitely need money to get bailed out. after over a dozen calls to today alone, voicemails, emails and still no real service my PTSD & anxiety is kicking up hard over here.