DAGenao
US Discount Shutters LLC Customer review
We ordered a roll down shutter for our lanai on 11 July and were told that it would take 4 to 6 weeks for delivery. The sales representative was very friendly and answered all our questions. At the end of August, the company contacted us to inform us that installation would begin on the week of September 9 - 13. When they didn't show up on the 9th and 10th of September, we called the company to find out the exact time and day because we couldn’t wait around without knowing when they were going to show up. The receptionist told us she would pass the message to the project lead and that he would get back to us. He never did. We called back on the 11th of September and spoke with the receptionist, who informed us again that she would pass the message to the supervisor and “hopefully” he’d call us back. We said we didn’t want to hope—we needed to speak with the supervisor because we could not continue to sit at home waiting for the installation team without knowing if or when they would show up. The receptionist got upset and told us that “she was only the receptionist and couldn’t do more than pass the message.” The so-called supervisor never contacted us. We decided to contact the sales representative who sold us the shutter and he confirmed to us that the installation team would be there on Friday, 13 September, at around 11:00am. Again, they didn’t show up and we were not informed. We called the company again and were told that one of the workers called in sick and that was the reason why they couldn’t make it, so they rescheduled us for the following Monday and provided us with the contact number for the installation team leader. On Monday, the team leader contacted us and told us that they were tied up with another job and would try to make it the next day by 11:00am. On Tuesday afternoon we contacted the team leader to find out if they were still coming. He told us they would definitely be there on Wednesday before 1:00pm. When they arrived on Wednesday, they were totally unprepared and couldn’t finish the job, although the team leader had promised us the job would be finished by late afternoon. They didn’t have enough screws to attach the shutter to the motorized bar nor electrical cable to connect the motor to the electrical junction box. The team leader had to go to Home Depot to get the missing parts, but the electrical cable he bought was not long enough to reach the junction box. At one point we asked them whether they had done that type of job before because they debated among themselves how to proceed. At 5:00pm the installer/electrician said he had to leave because he had to pick up his daughter and he would return on Friday to finish the job. We were doubtful that he would be back on Friday, but he did return—by himself. We wondered how he would finish the job himself, considering that the shutter cover needed to be installed and it would not be possible for one person to do it. To avoid any additional delay, we decided to help him finish the job. Within 15 minutes after the job was completed, we received a call from the company requesting payment of the remaining balance. They were extremely efficient in collecting their money, but not very responsive to their customer needs. To summarize, US Discount Shutters LLC is extremely disorganized and not very professional. It was obvious to us that the people working for them, with the exception of the sales representative, are not professionals. This said, the quality of the roll down shutter appears to be good and we are happy with the end result.