US Cleaning ToolsReviews of uscleaningtools.com

Response from US Cleaning ToolsSep 28, 2026

We're sorry the floor burnisher didn't work as expected. We understand how frustrating it is when equipment you need for work arrives with a problem. We want to correct one point: we haven't ignored your case. Our team answered your emails and your call. To handle a warranty or return claim with the manufacturer, we need a short video showing the issue. That lets the manufacturer's technicians diagnose the fault and approve a repair, replacement, or return label. We don't require this to delay anything. It's the fastest way to get the claim approved. We know uploading large video files can be a hassle, so we offered a few options, including sharing the files through a Google Drive link. Unfortunately, we haven't received any video or link yet, so we can't move the claim forward on our side. Your case is still open, and we're ready to help as soon as we hear from you. You can send the video by email, text, a Drive, Dropbox, or WeTransfer link, or any other way that's easiest for you. If a video isn't possible, reply to us and we'll look for another way to document the issue together. Please contact us at [email protected] or (978) 295-7538 and reference your order number #1328. We'll take it from there right away.

Response from US Cleaning ToolsSep 28, 2026

We're sorry the battery charger arrived dead. When you've invested in equipment for your facility, you need it working from day one, and we understand the frustration of waiting on a replacement. We want to clear up one point for other readers. This issue was reported to the manufacturer directly, so our team didn't receive an email or a call about it before this review. As soon as we saw it, we contacted you and took over the case with the manufacturer so you have one point of contact from here on. [Status: e.g., "The replacement charger has now shipped, and we've sent you the tracking number." / "We're working with the manufacturer to get the replacement charger shipped as quickly as possible and will send tracking as soon as it's available."] For any future issues, please contact us directly at [email protected] or (978) 295-7538. Because we're your seller, we can push the claim with the manufacturer on your behalf and keep you updated at each step. Thank you for your patience, and we're sorry again for the trouble.