U.S. CellularReviews of uscellular.com

1 star is 1 too many! I used them for cell phone service and it was fine. I had internet service with another company and had problems with them so I went to US Cellular since I did not have troubles with them and my cell service. Boy was that a mistake. I went to the store and the girl told me it was $39.99 a month because of the promotion. Great! I signed the papers and she sent me home with equipment to set up myself (not happy about that but, okay). I began my service on 12/30/22. My first bill came and it was fine. Then as time went on every bill was higher and higher. I'm talking double and triple the amount! Then my internet started buffering towards the end of the month. I called and they told me I used up all my gigabytes (or whatever it is). I wasn't using my internet anymore than at the beginning...but okay. I went to the store and the associate could not figure out the problem. After a half hour with him, he got the manager over and she said that I could not get any more data in my area. Her solution was to turn off my phone when I wasn't using it!! Huh?? And she said I needed to call the 800 #. I did and they told me I can't get any more data, so I said I will have to go to another company. When I went to cancel they told me I owed $350! For what?? Equipment charge was $12.50 a month for 36 months. I had no idea what they were talking about. NEVER did the girl tell me I would be paying $450 for equipment that I had to install. I even asked her if it was just the payments of $39.99 a month...YES, M'AM...she said. I would never have gotten it if I was told about a $450 fee of any kind. When talking to a supervisor later, telling her how they are scamming people, one of her responses was, every company does this. I had 15 days from purchase to return the equipment but the charges did not start on my bill until 22 days after I had it! Now I have to pay the $350 because I did sign the sneaky contract but I want everyone to know how awful they are.

DO NOT GET US CELLULAR. You will have no service in the middle of town or a city but have great service on a ferry in the middle of the ocean. Pisses me off more than if it just didn’t work period. Super inconsistent, expensive af, and ZERO customer support

internet service constantly goes off, don't purchase internet service with US Cellular. Going off daily, very annoying. going to start asking for credit every time I call them. overprice phones, first I was getting a free then the salesman tells me a cheaper monthly charge if I purchased phone

The absolute worst cell service ever I've been with these guys for 2 years and every bill is different every time I call them they say they're giving me discounts and fixing it and then when the bill comes out it's at least $80 more than before I called them they make you all these promises and tell you they're going to give you the best rate and they're charging me over $200 a month for two lines they've double charged me 2 months in a row when I call up they basically laugh at me and say oh it'll come off the next month's bill we can't refund you and then next month Bill comes and they charge me and I have to pay that plus the previous month that I double paid they're nothing but scammers

I didn't want to give a STAR but I had to, To write the REVIEW. First off I was missed lead by a in store Rep, Second they wouldn't even give me my port key to port my number over (It's like they are holding your number HOSTAGE to pay for a faulty bill and it's your number). This is the WORST PHONE COMPANY I HAVE EVER DELT WITH, they LIE to you they say one thing about your bill when you first sign up and when you get your FURST BILL it's OUTRAGEOUS, I've never never paid $170 for one MONTH OF SERVICE 🤬. So I'm like do I pay my bill (I've had my number for 15yesrs) or do I get another number with another Cell phone Carrier.

OUTRAGIOUS! Dispicable company. Every other month it seems for years the bill changes and always in the favor of US cellular. Each time we have to call US Cellualr to get the bill corrected, through their crappy customer support. After years of this CRAP, and dropped calls and spotty service and our auto pay constantly being disconnected and charged we decided to pay off the wifes phone $472.00 and switch to Mint Mobile. 3 weeks after we pay off the phone we get ready to do the switch but we can't because her phone is locked. The phone should have been unlocked within 48 hours of being paid off. We call US celluar to unlock the phone that should have been unlocked 3 weeks ago and they want a $27.77 to unlock the phone AND, get this, they want an additional fee to process it. WHAT??? Thieves, scumbags, crooks! Now, my wife has no phone service at all because we switched to Mint Mobile but Mint Mobile can't connect because my wifes phone is locked/held hostage by US Cellullar. So her phone is in limbo. US Cellular says it won't be unlocked for about 3 days. THREE DAYS before she can get service from Mint Mobile or any service for that matter! So now my wife has no phone for 3 days. Thank GOD we have left this good for nothing thieving company. This phone company is the worst. The bright side, is they are losing their customer base fast. Us Cellular stores are practiaclly giving away service and phones to people to get them to sign up. If your looking for phone service please save your self and your family and choose another carrier. If you choose US Cellular just remember, you were warned.

I just canceled my internet service because the last few month the internet service has been awful. I called numerous times with dates, times, problems to support my issue. The past few days only got worse. From the time I accessed their internet approximately 4:30p til 8:15p 7 times it buffered for at least 5 to 8 mins., constantly losing connection. I finally got tired of all the buffering and dropped their awful service. To put it bluntly, their internet is worse than horrible. It is not a good deal

Do not go to them for a family plan of any kind. Period. My family has been with them for over 12+ years. The account currently is held under my aunt who is now half a state away. 3 of us want off the plan and no longer want to be with uscellular, but are unable to leave because, my aunt, who is the account holder would have to come here and "SIGN US OFF" the contract. (To mention she doesn't have a uscellular store or it's equivalent down where she is) wtf? I currently gave up and paid for an iphone 15 plus outright from Amazon and got mint mobile so I could get away from them. I am still forced to pay on a phone that I don't use and data I don't use all because uscellular holds you hostage!!!!! You can suspend a line, but guess what? Long Term Suspend (up to 150 days with a $10 monthly charge)???????!!!!!!!!!!!!! Are you ******* kidding me?