U.S. CellularReviews of uscellular.com

I’ve been a loyal customer for years, but after switching carriers and being left with a balance, I was told there was no option to set up a payment arrangement, only that it would be sent straight to collections. That kind of inflexibility is unacceptable, especially for a long-time customer. Instead of working with me, they chose the most extreme route. I just switched, and honestly, this company’s approach is beyond ridiculous. Customer service clearly isn’t a priority here.

Beeen with US Cellular for over 30 years. US Cellular teamed up with T-Mobile and we were informed they would not be servicing a lan line anymore. We shifted over to Verizon which offered lan line service. Cancled our US cellular lines on 8 April which was the first day of the billing cycle. They charged us anotehr months feed at $132.42 through 7 May 2026 even though service was suspended. Communicated with support and they refused to issue any refund even though service was suspended. Talked to a superviosor and no help. When I asked for the address to file a compalint with US cellular they hung up the phone. Very disappointed What do I do next? File a complain with TMobel or the FCC?

My phone was messed up so I took it in to the store on schaad rd knoxville tennessee the worst service I've ever seen i will be changing my service I've been almost customer for 30 years

The company is a disaster.I came in for help on oxygen and 3 employes told me go have a seat as they argued with some poor soul trying to get their phone straightened out for the 3rd visit.I ran out of oxygen waiting. Called cooperate theyappologized sent me a bad chip so still not right.I am praying for them as they need help.Do not know what to do!!I feel STRANDED please send help!!!!!

Deceptive billing Practices. Life long US Cellular customer. Cancelled my service on 04/01 and was sent an invoice saying I owed 146.13 for services until 04/25. Couldn't reason with the foreign representative. US Cellular using same predatory and deceptive business practices as cable companies. Very disappointed in what they have become.

I had the iPhone 15 plus, then my mom upgraded it to a Samsung phone then her and I swapped phone numbers so she got the Samsung and I got her old iPhone 15 pro max. After this swap i decided to remove my phone from her account and make my own account. When I viewed my bill on the MyAccount app i saw that my iPhone 15 pro max was the phone linked to my account but my bill showed I was paying for her Samsung. I called customer service multiple times and every time I have called they tell me that my only option is to completely pay off her Samsung. I’m worried that even if I pay off her Samsung my iPhone 15 pro max will not be unlocked, and it will unlock her phone instead. Not a single customer service tech has helped me even though an investigation was filed. I DO NOT recommend USCellular.

Been with us cellular for years, but customer service at this location in non existent.not sure if I'll stay with them after the transition.

5 months now I have been having serious issues with U.S. Cellular billing. It changes every month. What's worse they changed the billing cycle 2 months ago to the 28th. of each month. I always pay bills from the 1st. through the 5th. of each month. U.S. Cellular since teaming up and joining T-Mobile has been without notifying customers changing their bill amount. I was over charged $60.79 because U.S. Cellular stated I had a past due amount. After checking all bill statements I did not have a past due amount and it then showed -$60.00 on my account. THINK AGAIN BEFORE SIGNING UP WITH US CELLULAR. So I did an investigation with 8 other U.S. Cellular members. It also happened to them. One customer said they over charged his bill by $90.00. He was told to pay it or service would be disconnected. We also found out that US Cellular and T-Mobile had been billing people more than their actual bill making them pay more. U.S. Cellular in 2025 raked in an estimated 3.7 million dollars from customers. My bill has not been the same. It changes every single month. The customer who was charged $90 extra dollars did not get it back. U.S. Cellular told him the same thing they told me It's credited towards your next months bill. About 41 of us from different states and cities are pushing for a BOYCOTT against U.S. Cellular. We are highly recommending Verizon Cellular phone service or ADT since U.S. Cellular's billing department is changing the bill each month. Your bill will not remain the same. I have made over 10 calls to U.S. Cellular and it's a different story every time. They said T-Mobile was responsible for changing the dates but they had no idea why the phone bill amount keeps changing. I was even told "Well Illinois government is responsible for the changes and amount. After speaking with Verizon I was told my bill amount would not change. My due date would be the 3rd of each month. Already our group has convinced other U.S. Cellular customers to change. During Zoom meetings and Microsoft Teams meetings with people from various states we are warning everyone to think about getting service with U.S. Cellular. BOYCOT U.S. Cellular April 20 through the 24th. In May BOYCOTT U.S. Cellular May 11th. through 15th. Please pass this on to your friends and everyone you know. If you are with U.S. Cellular and you have had problems with your due date change and billing amount constantly changing then we highly recommend switching to Verizon or other carrier. It's time to send a message to U.S. Cellular and tell them "we the consumers are fed up with their constant changes" and billing department raising the price every single month. #BOYCOTT U.S. CELLULAR