U.S. CellularReviews of uscellular.com

The company has execrable customer service, and indecipherable bills. I set up my account for autopay when I began, but each and every month, first, something goes wrong, and they wind up charging me penalties for nonpayment, and then instead of providing a single bill so you know what you're paying, they have some kind of rebate, but that doesn't show up for two months later, making it virtually impossible to know what you're being billed. So far, after only 4 months of service, I appear to be already overcharged by more than $100. I do not know how they keep customers.

I'd give lower but there isn't an option for it. Been using it since well before covid started and had issues with connection even then. So don't even get to use the unlimited data that is paid for consistently enough for it to matter.

I was trying to get a wireless modem for my lake house in Maine. I could not get one locally as the local stores said they didn't have any. I could not order on line because I did not live where the modem was to be shipped. I called Executive Appeals and spoke with Patrick Foster who apparently reports to the CEO. He was horrible; condescending, officious and generally unfriendly. He clearly enjoyed telling me no. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine. Ultimately, my nephew went to the Brewer Maine store I had called 3 times only to discover they had a modem in the store the whole time. They seem to have no idea where their inventory is and they have no focus on customer service.

FOR THE RECORD I'M NOT YELLING I JUST WANT MANY TO READ MY REVIEW. I JUST CALLED U.S. CELLULAR AND I WAS ADVISED BY A RECORDING I HAD 29 MINUTES TO WAIT BEFORE I WOULD SPEAK TO A CUSTOMER SERVICE REP. TERRIBLE, TERRIBLE, TERRIBLE CUSTOMER SERVICE!! UNACCEPTABLE AND MEMBERS OF CORPORATE MANAGEMENT SHOULD BE EMBARRASSED OF THIS. FOR MANY YEARS (I'VE BEEN WITH U.S. CELLULAR FOR 22 YEARS) U.S. CELLULAR LIKED TO THINK THEY HAD TOP CUSTOMER SERVICE. I CAN SAY MANY YEARS AGO THEY DID, HOWEVER THEY'VE ADAPTED TO BLEND IN AND BE LIKE JUST ANOTHER CELLULAR COMPANY. THEY USE TO ALLOW TWO FREE NUMBER CHANGES A YEAR AND THEY USE TO VALUE A CUSTOMER'S TIME ENOUGH NOT TO EXPECT THEM TO HOLD ON THE PHONE 29 MINUTES BEFORE SPEAKING TO SOMEONE. IT'S SAD TO SAY BUT I WILL SAY I HAVE NO MORE INCENTIVE TO STAY WITH U.S. CELLULAR. ESPECIALLY SINCE NOW IN THIS MIDWEST AREA VERIZON'S SERVICE RELIABILITY HAS GOTTEN MUCH BETTER FROM YEARS AGO. YOU ALL DECIDE THE COMPANY YOU WANT TO BE WITH, HOWEVER FOR NEW CUSTOMERS I WOULD SAY EVEN GETTING A FREE PHONE DOESN'T MAKE UP FOR U. S. CELLULAR'S SERVICE. AGAIN, JUST PRIOR TO THIS REVIEW ON MONDAY, AUGUST 17TH, 2020 I MADE THE CALL TO U.S. CELLULAR. HOW ARROGANT OF U.S. CELLULAR IS TO NOT VALUE CUSTOMERS TIME MORE THAN THEY DO. ALSO, I DON'T BELIEVE ANY COVID-19 EXCUSES BECAUSE IF THEY ARE WEARING MASKS LIKE I DO AT WORK THEY CAN RUN FULL CAPACITY FOR THE CUSTOMER'S CONVENIENCE.

I am so disappointed in my service and my phone. I have had nothing but problems since I got the service, I cannot access my voicemail or visual voicemail which is an option I should have on my samsung s8 plus.. I have called customer service repeatedly and one time while on hold they hung up on me, I called four times in one hour and no help. I get an error message when I try to get online and cant download text messages. I cant even get online consistently. Very disappointed.

Company has okay service and okay phones. Good reps in person in my suburban white class area. However, phone customer service has gone 0/8 on speaking English correctly on all 8 of my calls. I had two lines open, one of which was my daughter’s moms who got into an argument w me two months ago and she threw her phone away and got a new phone through her moms service. So I call to cancel the phone and the service as we had split up and just needed my one line. Errrr pump the breaks. Not as simple as that. Her phone was physically in the trash two months before I had called in bc I hadn’t been able to speak to her, so I paid for four months of her phone lease and four months of service (about $625) for a phone that made 0 calls and 0 texts and 0 kB of data after I called to cancel it two months ago, yet I was still charged for four months of service and six months of the monthly payment to pay the phone off itself, in addition to my $110 a month for my phone and service....you’d think they’d level with you and I’d rightfully pay the physical phone off for whatever I owed, but four months of service when there were 0 calls 0 texts and 0 kb of data used on the other line, still charged me well over $400 for just the service alone that didn’t even make one “.” Text message in the 5 month span??? Insane, when contract is up will he going elsewhere.

Us cellular cannot be trusted at all!- for good services! Don't believe any of their TV commercials!- its all nothing but lies! Their signal is not Good everywhere! Its not even good inside your home!- I know by my experience! Their WiFi signal is terrible! And its not super fast like they claim!- its too slow!! Its never fast! And goes in and out like a switch!- everyday!- its ridiculous! And never try their automated monthly refill of your phone services by them from your debit card!- they are bad at that too! And will take it out of your debit card account while your asleep in the middle of the night!- without your knowledge!- until u get up! And find out they already took it! But its sneaky! And like a snake! To do that when u are not aware if it!- and their customer services stink too!- until I had enough!- once they took my money and still suspended my services!- that was it!- the last straw! And for that I demanded a refund!- and canceled my account with them- for good! The only positive about them!- was when they gave me my money back! Don't ever deal with this company!- us cellular are one of the worst cellphone services ever! There's better!- like Verizon!- and net 10!- boost mobile!- Im so glad i left them! peace!

I've used US Cellular for years and used to think the cost was acceptable. Until I got dinged the second time with "overages" that didn't happen. They not only can't tell when their own machines are over-charging, but they also never consider your average use when they suddenly have a spike. So: in a couple of days, I supposedly had gone through more than I would use in three months, was billed a couple hundred bucks, *and* didn't find out until I couldn't get access and had to contact their customer support. Then I had to wait nearly a week for them to "discover" that it was "my fault." Apparently they like churn, where customers get upset and leave. Well, the joke's on them. I found out that an Android on Tracfone can cost the same that I was being charged by US Cellular when using your phone as a hot spot. Same quality service. Plus you keep the data you pay for that's left over from month to month. There is an app on the phone that tells you how much you have left. (US Cellular has "no contract" agreements, but you have to pay by the month - which is actually a contract.) Trac-fone is 3-months at a time and you have a choice of how little you want to pay... Goodbye forever, US Cellular. And yes, I'll tell everyone I know how horrible your service is. Forever. (PS. Your ads are fake. But you've had my money to pay for them...)